• Webinar: Streamline Your Help Desk with HEAT (7/9/09)

• HEAT Administration Training
  3 days (7/21/09 - 7/23/09) OR
  (9/29/09 - 10/1/09)

• Crystal Reports for HEAT Training
  2 days (7/28/09 & 7/29/09)

• HEAT eClass: Improve Workflow & Shorten Resolution Time with Enhanced Screen Design (8/11/09)

• IT Assessments Identify the "Gaps"

• SMA exhibits at HDI 2009 Conference & Expo in Las Vegas
• SMA Announces SMAconnect
• SMA Offers Crystal Reports Solutions
• SMA's HEAT Upgrade Consulting Packages
• SMA partners with SAP BusinessObjects
• SMA and HEAT Software - #1 in help
  desk solutions for 5 consecutive years!

• HEAT Software
• SMA ReportingEdge for HEAT
• SMART for HEAT
• Mobility for HEAT
• FrontRange ITSM
• Centennial Discovery
• SAP BusinessObjects
• RightAnswers Knowledge
     
• 2 Minute Tours
       
  Centennial Discovery
    
  RightAnswers
     
  SMART for HEAT
   
• Flash Demos
    
    HEAT Software
    
   Centennial Discovery
    
    Centennial License Manager

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