SMA was incorporated in 1984 to provide information technology products and services to meet the service management business requirements of corporations, government, educational and not-for-profit organizations.

During our more than 20 years in business, we have grown to become the leading provider of various help desk and IT service and support products and services.  SMA specializes in the following services and product solutions:

Services:

• IT Service Management/Help Desk Assessments

• Review and preparation of Service Level Agreements

• ITIL (Information Technology Infrastructure Library) Consulting

• System Integration

• Management Consulting

• Review of Current Reporting Functions and KPIs

• Report Development and Dashboard Design and Rollout

• Transfer of Knowledge and Training

Product Solutions:

• IT Service Management and Help Desk

• Business Intelligence and Reporting

• Asset Management

• Customer Relationship Management (CRM)

• Knowledge Management

SMA consultants are certified to provide the highest level of technical skills.  Equally important, we understand the business issues you need to have solved.  A significant distinction between SMA and other firms is our on-the-job experience, which helps us understand what you want to accomplish.

If you are interested in a history of our company, click here.

Please visit the pages of this Web site periodically as material is regularly being updated.  You can also contact us through email at info@smasystems.com or by phone at  (914) 686-0300.

SMA supports worldwide sales and consulting operations from our corporate headquarters in New York.  We have sales and technical personnel in regions around the United States.

Click here for directions to our main office.

SMA's corporate office is located in White Plains, New York:

SMA MANAGEMENT SYSTEMS, INC.
399 Knollwood Road
White Plains, New York 10603

T: (914) 686-0300
F: (914) 686-8336
E-mail: info@smasystems.com