SMA TO HOST HELP DESK ROUNDTABLE BREAKFAST
Free Program Provides Forum for Help Desk Professionals
 to Share Trends, Issues, Solutions

White Plains, New York – January 17, 2002 – SMA Management Systems announced today that it will be hosting a “Help Desk Roundtable Breakfast,” a program that provides the opportunity for area information technology professionals to network with each other and discuss new solutions.

SMA, a leading information technology company specializing in help desk solutions, will be hosting the free roundtable, Tuesday, February 12, 2002, at its offices at
399 Knollwood Road, White Plains, NY from 9:00 am to 12:00 noon.

According to Steve Dreyer, President of SMA, “We know how important it is for help desk specialists to meet with their peers and share experiences, discuss trends and learn about the latest support technologies.  They are often so busy working in their own environments, yet need to get a broader view.”

Help desk and customer support center professionals are under pressure to be proactive, rather than reactive, while keeping costs down. They need to resolve issues more quickly, more productively and less expensively, without sacrificing customer satisfaction.  They must also justify how expenditures enhance operations and result in a superior outcome.

“Fortunately, there are many software solutions that may meet client needs.  Some of the latest help desk software tools include Web and Email access, customer self-service, knowledge and asset management, and eSupport.  They are so effective because they reduce call volume, shorten resolution times, and automate call routing and escalation processes,” states Dreyer.  “In addition, help desk decision makers often select these tools because they measurably improve staff productivity and enhance management reporting and control.”

Companies and individuals interested in attending the free program should contact SMA Management Systems at (914) 686-0300 Ext. 125, or register online at www.smasystems.com.

About SMA
Since 1984, SMA Management Systems has provided help desk and support center solutions to Fortune 1000 corporations, small and medium-size businesses, educational institutions, government and not-for-profit organizations.  SMA consultants apply their hands-on experience in building, evaluating, and managing help desk operations to every project.  Today, SMA is one of the leading HEAT solution providers in the U.S.  SMA’s focus is to enhance business processes and productivity with best-in-class software products and implementation services.

Industry publications, including Beyond Computing, CIO/Webmaster and Public Relations Tactics have published articles written by SMA consultants.  Through invitation, they have presented programs to help desk user groups in New York, New Jersey and Connecticut. SMA has also been recognized by the Gartner Group for its technology consulting, staffing and organizational methodologies.  More information on SMA is available at www.smasystems.com.