SMA regularly hosts webinars on a variety of different
topics. Topics include best practices in Change
Management, Asset Management, ITIL, Service Management,
& more.
Be sure to check this page often to view
the upcoming topics.
Upcoming Webinar:
View a list of SMA's past
webinars. Learn about SMA's
seminars.
Topic:
Streamline
Your Help Desk with HEAT
Increase IT effectiveness, service
productivity & customer satisfaction
| Date: |
July 9, 2009 |
| Time: |
2:00 PM ET |
Discover what HEAT Software
has to offer and see through live examples how HEAT can help your organization
be more productive and customer-focused.
HEAT offers powerful tools for Customer Self Service, Web Access for
Analysts, Knowledge Management, Asset Management, Business Process
Automation...and more!
During this free webinar, a live demonstration of the HEAT
software will be presented with a review of what comes "out-of-the-box," as well as value-added solutions,
including:
-
HEAT Plus Knowledge:
knowledge management module that finds the
information you need, exactly when you need it,
regardless of its location or structure.
-
HEAT Self Service:
web-based module
that allows customers to solve their own support
issues.
-
HEAT Plus
Mobile: interface for BlackBerry users
that provides access to the HEAT console, tracking
tools, customer data, assignments, data-logging
functionality and more.
-
SMART for HEAT:
a web console with access to a series of Best
Practice reports
designed by SMA.
-
ReportingEdge for IT:
pre-built dashboards, metrics
and reports.
Whether supporting customers, employees, vendors, and
more, HEAT is the answer for higher value service.
HEAT provides an efficient service desk solution for the
customer service department, human resources department,
and/or technology management needs.
