SMA hosts free educational webinars on topics such as
Service Management and Reporting Best Practices, IT
Asset Management, Help Desk Metrics and KPIs, and ITIL.
Some webinars also feature best-in-class software
solutions such as HEAT, Discovery, or the SMART for HEAT reporting
solution.
Be sure to check this page often to view the upcoming
topics.
Upcoming Webinars:
View a list of SMA's past
webinars. Learn about SMA's
seminars.
Topic: HEAT Web Reporting - SMART
for HEAT
Web-based and email
subscription Report Toolkit for HEAT
|
Dates: |
September 15, 2010 |
|
Time: |
1:00 PM ET |
Join SMA and FrontRange Solutions on this free webinar and
hear a live customer case study
on how organizations are using SMART, a Web-based and
email subscription Report Toolkit
for HEAT.
SMART for HEAT is a reporting tool that lets service desks
leverage information from their HEAT systems, analyze
trends, identify inefficiencies and make data driven
decisions. These pre-built reports are based on service
management best practices. They are parameter driven,
with graphs, charts and drill-down functionality.
SMART help desk reports can be viewed in your browser,
delivered via the Web, or they can be automatically
delivered in your email on a scheduled basis!
Key features of this SMART for HEAT reporting solution
include:
-
Intuitive web interface
-
Easy export to Excel, PDF and other formats
-
Fast, cost-effective deployment
-
Report delivery via the web or email
-
Over 40 best practice pre-built reports
-
Customizable with off-the-shelf software
-
Solution based on SQL Server Reporting Services
SMART for HEAT gives you the real-time information you
need
to drive decisions and enhance support processes!

Topic:
HEAT Help Desk Software: Live
Demo and Q&A
|
Date: |
September 16, 2010 |
|
Time: |
2:00 PM ET |
Discover how HEAT Software can
increase IT effectiveness, service productivity and customer
satisfaction!
HEAT offers powerful tools for Customer Self Service, Web Access for
Analysts, Knowledge Management, Asset Management, Business Process
Automation...and more!
During this webinar you will see a LIVE demo of HEAT software, along
with a review of what comes "out-of-the-box," as well as value-added
solutions, including:
-
HEAT Plus Knowledge:
knowledge management module that finds the
information you need, exactly when you need it,
regardless of its location or structure.
-
HEAT Self Service:
web-based module
that allows customers to solve their own support
issues.
-
HEAT Plus
Mobile: interface for BlackBerry users
that provides access to the HEAT console, tracking
tools, customer data, assignments, data-logging
functionality and more.
-
SMART for HEAT:
web-based, parameter-driven report toolkit for HEAT
that includes
pre-built Best Practice reports which can be viewed
over the web or emailed to your Inbox.
See for yourself how HEAT Software can help your
organization
be more productive and customer-focused!
Whether supporting customers, employees, vendors, and
more, HEAT is the answer for higher value service.
HEAT provides an efficient service desk solution for the
customer service department, human resources department,
and/or technology management needs.

Topic:
Online HEAT User Group - Sponsored
by SMA - Free with Registration
|
Date: |
September 21, 2010 |
|
Time: |
2:00 PM - 3:30 PM ET |
Get the most out
of your HEAT system!
Learn What's New and see the latest HEAT Roadmap.
-
What’s New in
HEAT 9.5 and HSS 9.5 -
how you can benefit
-
Upgrading to
HEAT 9.5
-
best practices to follow
-
SMART
Reporting for HEAT
– web-based, email subscription reporting for
HEAT
-
HEAT Roadmap
-
what
to expect
-
HEAT Tips &
Tricks -
shortcuts, leveraging automation and more!
Join SMA for this unique, online HEAT User Group
event!
