SMA hosts free educational webinars on topics such as Service Management and Reporting Best Practices, IT Asset Management, Help Desk Metrics and KPIs, and ITIL.

Some webinars also feature best-in-class software solutions such as HEAT, Discovery, or the SMART for HEAT reporting solution.

Be sure to check this page often to view the upcoming topics. 

Upcoming Webinars:

• HEAT Web Reporting - SMART for HEAT, 9/15/10

• HEAT Help Desk Software: Live Demo and Q&A, 9/16/10

• Online HEAT User Group - Sponsored by SMA - Free with Registration, 9/21/10

View a list of SMA's past webinars.  Learn about SMA's seminars.

Topic:  HEAT Web Reporting - SMART for HEAT

             Web-based and email subscription Report Toolkit for HEAT

Join SMA and FrontRange Solutions on this free webinar and hear a live customer case study
on how organizations are using SMART, a Web-based and email subscription Report Toolkit
for HEAT.

SMART for HEAT is a reporting tool that lets service desks leverage information from their HEAT systems, analyze trends, identify inefficiencies and make data driven decisions.  These pre-built reports are based on service management best practices. They are parameter driven, with graphs, charts and drill-down functionality.

SMART help desk reports can be viewed in your browser, delivered via the Web, or they can be automatically delivered in your email on a scheduled basis!

Key features of this SMART for HEAT reporting solution include:

• Intuitive web interface

• Easy export to Excel, PDF and other formats

• Fast, cost-effective deployment

• Report delivery via the web or email

• Over 40 best practice pre-built reports

• Customizable with off-the-shelf software

• Solution based on SQL Server Reporting Services

SMART for HEAT gives you the real-time information you need

to drive decisions and enhance support processes!

Topic:  HEAT Help Desk Software:  Live Demo and Q&A

Discover how HEAT Software can increase IT effectiveness, service productivity and customer satisfaction!

HEAT offers powerful tools for Customer Self Service, Web Access for Analysts, Knowledge Management, Asset Management, Business Process Automation...and more!

During this webinar you will see a LIVE demo of HEAT software, along with a review of what comes "out-of-the-box," as well as value-added solutions, including:

• HEAT Plus Knowledge: knowledge management module that finds the information you need, exactly when you need it, regardless of its location or structure.

• HEAT Self Service: web-based module that allows customers to solve their own support issues.

• HEAT Plus Mobile: interface for BlackBerry users that provides access to the HEAT console, tracking tools, customer data, assignments, data-logging functionality and more.

• SMART for HEAT: web-based, parameter-driven report toolkit for HEAT that includes
  pre-built Best Practice reports which can be viewed over the web or emailed to your Inbox.

See for yourself how HEAT Software can help your organization
be more productive and customer-focused!

Whether supporting customers, employees, vendors, and more, HEAT is the answer for higher value service.  HEAT provides an efficient service desk solution for the customer service department, human resources department, and/or technology management needs.

Topic:  Online HEAT User Group - Sponsored by SMA - Free with Registration