Throughout each month, SMA hosts FREE, educational webinars on topics such as Service Management and Reporting Best Practices, IT Asset Management, Help Desk Metrics and KPIs, and ITIL.

Some webinars also feature best-in-class software solutions, such as HEAT, Discovery, or the SMART for HEAT reporting solution.

Upcoming Webinars:

• SMART Reporting for HEAT Software
  TBD

• 5 Reasons to Upgrade to HEAT 9.5 Now!
  TBD

• HEAT Help Desk -- LIVE Tour
  TBD

View a list of SMA's past webinars.  Learn about SMA's seminars.

Topic: SMART Reporting for HEAT Software

               Web/Email-Based Reporting Solution

Do you use HEAT to automate your service desk, why not let SMART automate your reporting?

Now you can easily deliver critical information throughout your organization with: SMA Report Toolkit (SMART) for HEAT.  SMA exclusively developed this powerful Web/email-based reporting tool for HEAT by utilizing Service Management Best Practices as the foundation, along with leveraging Microsoft SQL Reporting Services.

SMART for HEAT includes a Web console with access to a series of Best Practice reports, also designed by SMA. These parameter-driven reports provide graphs, charts and drill-down functionality that will deliver "real-time" information to support processes and drive management decisions. 

During this FREE webinar, SMA will host a live DEMO, demonstrate various SMART reports and discuss the following key features:

• Intuitive web interface
• Effortless export to Excel, PDF & other formats
• Immediate, cost-effective deployment
• Powerful analytics
• Report delivery, via email, with automated options
• Best practice pre-built reports
• Additional report creation and customization available

All current HEAT administrators, managers and users are encouraged
to attend this free webinar.
 

Topic: 5 Reasons to Upgrade to HEAT 9.5 Now!
               (and learn how SMA can help you do it seamlessly!)
 

         
If you are a current HEAT user, learn why it will benefit you to upgrade to HEAT 9.5 and how SMA can help you do it easily and cost-effectively.

We will cover:

• The HEAT 9.5 release - new features and modules**

• Best Practices for a successful upgrade process

• How to “sell” an upgrade to your boss

• SMA HEAT Upgrade Packages

• Special Savings on Upgrades

**Here are some of the new features in HEAT 9.5:

• Redesigned HSS (HEAT Self Service) - Full Form Rule Support, Multiple Call Group Support, Journal Filtering, HEAT Board Subscriptions, Auto Tasks

• Email Enhancements

• UI Enhancements

• HEAT Messaging Center Enhancements

Also, new with HEAT 9:

• Web-based HEAT User Interface - major functionality of Call Logging through any browser

• HEAT Messaging Center - more powerful Auto Ticket Generator; automated process for creating and updating Call Records, Customer Records and Configuration Records from email, XML or text files, or Web Services

• Lotus/GroupWise Email Support

• More AutoTask Functions

All current HEAT administrators, managers and users are encouraged
to attend this free webinar.

Topic: HEAT Help Desk - LIVE Tour 

Come experience how HEAT Software can increase IT effectiveness, service productivity and customer satisfaction!  

Discover what comes "out-of-the-box" and HEAT's latest software capabilities (HEAT 9.5.1,
HSS 9.5, HPK 9.5).

Please join SMA for this FREE webinar, where you can observe a LIVE HEAT demo and become introduced to the following HEAT value-added solutions:

• Customer self-service

• Web access for analysts

• Knowledge management

• Asset management

• Business process automation

• Voice integration

Whether supporting customers, employees, vendors, and/or clients, HEAT is the ideal resource for superior, results-driven service & support.  HEAT Software continues to excel in dynamic, help/service desk solutions for corporate customer service & HR departments, as well as successfully achieving technology management requirements

We look forward to sharing HEAT's impressive capabilities with you!