SMA regularly hosts webinars on a variety of different topics.  Topics include best practices in Change Management, Asset Management, ITIL, Service Management, & more. 

Be sure to check this page often to view the upcoming topics. 

Upcoming Webinar:

• Streamline Your Help Desk with HEAT, 7/9/09

View a list of SMA's past webinars.  Learn about SMA's seminars.

Topic:  Streamline Your Help Desk with HEAT
           Increase IT effectiveness, service productivity & customer satisfaction

Discover what HEAT Software has to offer and see through live examples how HEAT can help your organization be more productive and customer-focused.

HEAT offers powerful tools for Customer Self Service, Web Access for Analysts, Knowledge Management, Asset Management, Business Process Automation...and more!

During this free webinar, a live demonstration of the HEAT software will be presented with a review of what comes "out-of-the-box," as well as value-added solutions, including:

• HEAT Plus Knowledge: knowledge management module that finds the information you need, exactly when you need it, regardless of its location or structure.

• HEAT Self Service: web-based module that allows customers to solve their own support issues.

• HEAT Plus Mobile: interface for BlackBerry users that provides access to the HEAT console, tracking tools, customer data, assignments, data-logging functionality and more.

• SMART for HEAT: a web console with access to a series of Best Practice reports
  designed by SMA.

• ReportingEdge for IT: pre-built dashboards, metrics and reports.

Whether supporting customers, employees, vendors, and more, HEAT is the answer for higher value service.  HEAT provides an efficient service desk solution for the customer service department, human resources department, and/or technology management needs.