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Your company has invested both
time and money in creating a Service Desk. Now you
are faced with the challenge of maximizing the ROI.
SMA provides stand-alone and
integrated solutions and services that will increase
reach, value and footprint of your service management
infrastructure while decreasing call times and overall
cost per ticket.
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Option #1: IT Asset Management
Whether your requirement is license
compliance, operating system migration, network mergers
or improvements to your technology management, the key
to any IT project's success is knowing what you have to
work with.
Centennial
Discovery can be the key to building an accurate
view of your IT assets!
Centennial Discovery includes a
unique software recognition engine and LANProbe
technology to discover installed software and hardware
that resides on your network. Also key is
Centennial Discovery's ability to perform full system audits as
frequently
as you need them, with virtually no impact on
network performance.
Implementing Centennial Discovery
doesn't require weeks or months -- many organizations
are up and running in only a day or two. And there
are over four
million licenses installed around the
world -- a true testimony to market acceptance!
Centennial Discovery easily integrates with help desk
systems for advanced troubleshooting capabilities.
Key ROI Features:
Advanced troubleshooting capabilities
leads to reduced call times!
- Remote Auditing, no need for time consuming and
costly "walk-arounds"
- Discover locations of Hardware, Software and
Files on the network
- Physical location tracking and reporting (monitor location of
hardware resources and be alerted when moved)
- Multi-platform Support (deployment to Windows 98 - XP, Windows NT4, Unix, Mac OS/X, Citrix,
Windows CE, Vista)
Change Management planning tools!
- Web interface complete with “What if” wizards
(planning tools enable accurate planning and costing
of changes)
- Easy to read and drill-down into
graphs
- Software Usage Profiling, save money by only
licensing what you need
- Alerts and reports for inventory changes
Centennial
Discovery provides you with the
information you need to make the right
decisions about your organization’s IT
needs, which in turn can help you:
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Reduce expenditure
on hardware and software by up to
25%
-
Decrease on-site
engineer visits to PCs by 80%
-
Double the speed of
Helpdesk problem resolution
-
Cut the cost of
major projects by as much as 40%
-
Ensure compliance on
your installed software products
SMA also has a unique integration between Centennial
Discovery and
HEAT, our
world-class
service management application from FrontRange
Solutions!
Learn more
about Centennial
Discovery.
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Option #2: Mobilize Your Service Desk
Aeroprise
is for enterprise customers with IT Directors who are
responsible for Service Management operations where
“proactive” customer service is a high priority.
The value of interacting with critical enterprise data
when employees are away from their desks and in the
field is motivating forward thinking organizations to
roll out tools for mobile interaction with service
management applications.
Aeroprise
products
bridge the 'gap'
between employees and their IT service management system
by allowing enterprises to extend applications
seamlessly to the field and enabling end users to
personalize their mobile experience. Pioneering a unique
approach in the marketplace, the Aeroprise product
introduces personalization coupled with two-way
actionable alerts and is installable by the customer in
under an hour.
- Provides IT Directors with the opportunity to
improve service levels, wring out hidden costs and
do more with less
- Allows technicians to solve problems faster,
provide a productivity dividend to employees in
their company, and achieve a new degree of
communication and responsiveness across the entire
Service Management Lifecycle
- Allows Administrators to provide end users with
the ability to have personalized applications
wirelessly without additional requests for help,
taking the burden off their shoulders
- The reach, value and footprint of your service
management infrastructure is extended within your
organization
- Overall increase in customer satisfaction
Learn more about Aeroprise.
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Option
#3: Help Desk Assessments
Since 1984, SMA has specialized in providing help
desk and support center solutions to corporations,
education, government and not-for-profit organizations. SMA's solutions include help desk
assessments, products, systems integration and
consulting services to assist you in providing support
to your customers and internal staff.
Our help desk consulting services include providing
management consulting in the areas of requirements
analyses, organizational and staff planning, developing
service level agreements (SLA) and implementing help
desk products. Our staff expertise comes from years of
experience managing and working in help desk
environments.
Key to our success in this area is our process and
solution-based orientation. This approach includes the
following:
- Gaining a full understanding of the business
need behind the technical requirements
- Interviewing key management personnel to hear
about "pain" points to be resolved
- Mapping out workflows, service level
requirements, and expectation levels
- Assisting with the selection of technologies
- Implementing selected solutions
- Training and documenting processes an procedures
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Please email
or call us at
914.686.0300 to find out more about how
our structured methodology may be of use in your
organization.
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