Need Help with your help desk?

"SMA's IT service management consultants have years of experience in helping organizations leverage technology to support their business processes."

Our services range from assessing your current operations to providing high level management consulting, as follows:

• IT Assessments, designed to provide you with an independent review of your IT service management operation and a report with specific recommendations;
• Implementations of our award-winning software offerings, where we focus on your needs and integration with existing systems;
• Upgrade Consulting Packages for a smooth and seamless transition to the latest versions of HEAT and FrontRange ITSM, and a quick start on leveraging the newest software enhancements and functionalities;
• Training offerings related to our technology solutions;
• Reporting, including Crystal Reports, to provide you with methods for analyzing your service management data and making presentations to management; and
• Management Consulting, which includes specialized services such as service level agreements (SLA), return of investment analysis (ROI), staffing reviews, process consulting, and best practices for setting up and managing IT service desks.

Our approach to providing services to our clients follows a structured methodology that includes the preparation of project plans, providing regular status reports, and making sure that deliverables are specified up front so that project progress is easily tracked and monitored by our management and your team.

Key to our success in this area is our process and solution-based orientation. This approach includes the following:

• Gaining a full understanding of the business need behind the technical requirements
• Interviewing key management personnel to hear about "pain" points to be resolved
• Mapping out workflows, service level requirements, and expectation levels
• Assisting with the selection of technologies
• Implementing selected solutions
• Training and documenting processes and procedures

SMA provides high quality technology consulting service in those areas that can have a direct and positive impact on the way people work, enhancing your business operation, customer service and employee productivity.

Our staff expertise comes from years of experience managing and working in help desk environments. It's your choice; we are here to help.

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Please email or call us at 914.686.0300 to speak to an SMA representative to find out more about our services or to arrange a preliminary meeting with one of our consultants.