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SMA provides high quality independent technology consulting services
in those
areas that can have a direct and positive impact on the
way people work. We focus on a number of
methodologies and technologies that can enhance your business
operations, customer service and employee productivity.
Our services range from assessing your current
operations to providing high level management
consulting, as follows:
- Services Desk Product Search and Selection,
independent assistance to help you in determining
which product(s) are the best fit to meet your
business needs and customer service requirements;
- It Service Desk Reviews, which
focus on how you can more effectively manage your
current service desk applications;
- Staffing Reviews, to assist in
determining the proper staffing levels and expertise
to support your technologies and provide great
customer services to internal employees and/or
external customers; and
- Management Consulting, which includes specialized
services such as service level agreements (SLA),
return of investment analysis (ROI),
process consulting, and best practices for setting up
and managing IT service desks.
Our approach to providing services to our clients
follows a structured methodology that includes the
preparation of project plans, providing regular status
reports, and making sure that deliverables are specified
up front so that project progress is easily tracked and
monitored by our management and your team.
"SMA's IT service management
consulting is based on over 25 years of experience in
setting up and managing large scale operations"
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