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Bentley College
Optimizes
IT Support Operation!
Read the
Case Study. |
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SMA specializes in delivering technology
solutions to K-12, University and College institutions.
We have provided products, services and information
systems planning to support their unique requirements.
CLIENT ISSUE
A large University needed to implement a
technology support center for its students and faculty.
The University needed to implement the solution in a
short time period (within 3 weeks of the start of a fall
semester). In addition, their technical support
staff wanted to receive and close call tickets on Palm
devices, which posed unique challenges.
SOLUTION
SMA proposed the HEAT system because of its
popularity in the education marketplace and its ease of
implementation. In addition, HEAT has great
capabilities for the "roaming" technician which include
HEAT in a Web browser (iHEAT) and Palm device
integration through standard email packages. The
University has since implemented knowledge
management integration with their Web site and HEAT Self
Service for their customers.
HEAT was a great success. The system was installed
and customized within the required timeframe, and this
University has taken full ownership of the system (which
has reduced its dependence on consultants and the
resulting costs associated with ongoing support.
Find out more about our products and services geared
specifically to the Education marketplace. Email
us at
ed@smasystems.com
today!
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