SMA has for many years delivered services and product solutions to Not-For-Profit organizations.  This sector has special requirements due to their logistics and budget constraints.

CLIENT ISSUE
Our client came to us and described a complete list of requirements that included remote support for their Chapters around the United States.  Their legacy system was no longer capable of supporting requests that came to their central location via email and their staff was not large enough to provide the growing demands of separate locations.

SOLUTION
SMA submitted a proposal that detailed how HEAT would meet and even exceed the expectations outlined in their Request for Proposal.  HEAT was especially attractive because it would integrate seamlessly with the organization's Microsoft Exchange/Outlook email environment.  The organization was also impressed with HEAT's Business Process Automation (BPAM) capability, which provided a method for automating escalations and notifications.

At the end of the implementation, SMA provided training to end-users and system administrators, which allowed this organization to leverage its technology investment with their own support of the application.

Find out more about our products and services geared specifically to Not-For-Profit organizations.  Email us at info@smasystems.com today!