Today’s a special day in the world of HEAT.  Normally our HEAT tips give you a nice inside trick on how to make something work the way you want it to work.  However today, we want to show you a very nice feature update, a tip if you will about HEAT 9.5.1’s InfoCenter.   Once you upgrade to HEAT 9.5.1, you’ll notice several new features in the InfoCenter.  These features can be enabled or disabled by going to View >> InfoCenter.  Among the list of things you’ll find, the most interesting might be call record browse, our favorite enhancement. 

Over the years, Call Logging’s tickets have been mostly navigable by clicking the green ‘VCR’ buttons to move between tickets.  Things just got better.  Now you can have the call record browse window dock or auto hide on the left, right, bottom or top of the ticket form, allowing you to quickly search within a call group, without leaving your screen.

 

 

This new feature is only available in HEAT 9.5.1 or later, and does require a database upgrade.  We would like to recommend you to contact us if you need information for upgrading to this version.  We can provide expert ideas and advice or even a turnkey solution for upgrading your HEAT system.