HEAT Software Tip

HEAT Smart Prompts

Smart Prompts are a great way to dynamically ask questions in HEAT.  An example is when you choose a priority and a priority automatically fills in.  In essence a smart prompt is a fancy name for multiple auto-fills happening all at one time.

A good example is from the demo database, where we choose Employee Setup for the call type.  The detail appears and a drop-down from the Sub CallType table is available.  From that drop-down, we can choose from three values:  Change Access, Employee Departure and Setup New Employee.  In this example I chose Change Access.

Notice that when I validate to the table and view the record for Change Access, I see all the fancy pre-set questions at the bottom of that form.  These are the values that will auto-fill when I choose the Sub Type Change Access!

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Note:  SMA recommends all HEAT Tips be fully tested on your system prior to using them in production.

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