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The value of interacting with critical enterprise data
when employees are away from their desks and in the
field is motivating forward thinking organizations to
roll out tools for mobile interaction with service
management applications.
Aeroprise products
bridge the
'gap' between employees and their IT service management
system by allowing enterprises to extend applications
seamlessly to the field and enabling end users to
personalize their mobile experience. Pioneering a unique
approach in the marketplace, the Aeroprise product
introduces personalization coupled with two-way
actionable alerts and is installable by the customer in
under an hour.
Features and
Business Benefits of Using
Aeroprise
True advantage is created only
by empowering the employee to self-define the workflow
events they need when mobile. Aeroprise creates an
easy-to-use framework for personalized interaction with
enterprise applications, adapting to the evolution of an
employee's daily activity.
Key Features:
- Open, update and close call tickets
- One-click acknowledge and resolve
- Reassign call tickets
- Auto time stamp journal entries
- Search call tickets
- Easy navigation
- Enhanced security
- Automatic device optimization
- Group and user
configuration consoles
- Online and offline
connectivity
Benefits:
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Decrease Critical Asset Downtime
Instant alerts minimize downtime of critical
equipment, such as health management and financial
systems, by delivering real-time call ticket
information to the device.
-
Reduce Help Desk Costs
Support staff is at least 30% more productive when
they don’t need to return to their desks to receive,
update and close call tickets.
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Improve Service Levels
Mobile technicians, armed with detailed information,
respond to business issues quicker and close trouble
tickets in real time.
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Lower Hardware Expenses
Significantly cut your growing capital expenses by
equipping employees with mobile devices rather than
expensive computer laptops and ineffective pagers.
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Manage Your Entire IT Infrastructure
Controlling a complex IT operation allows you to
effectively support business priorities, such as
growing revenue, reducing costs and lowering risk.
Who is Aeroprise for?
Aeroprise is for enterprise
customers with IT Directors who are responsible for
Service Management operations where “proactive” customer
service is a high priority. These Executives view
service management as a strategic investment for the
company and are looking for ways to increase its reach
and value. They are interested in a solution that can
help them “do more with less” while improving service
levels and driving down costs.
Types of Applications Aeroprise Supports
Aeroprise supports custom-built
as well as out-of-the-box service management
applications from leading vendors like BMC Software and
FrontRange Solutions.
Mobile Platforms Aeroprise Supports
Aeroprise supports BlackBerry,
Windows Mobile, Palm Treo and all mobile phone browsers.
Download the Aeroprise Brochure.
Call or
email an SMA salesperson to
learn more about
Aeroprise and to arrange for a demonstration.
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