SMA's HEAT Planning Guide

Increase the ROI from your HEAT Service & Support solution.

HEAT Software provides an ideal combination of ease of use, advanced features and customizability to IT help desk professionals and the people they support.  If you have recently purchased HEAT or are upgrading or revamping your system, SMA's HEAT Planning Guide can assist you with using HEAT to it's fullest potential.

A properly planned and designed HEAT system is the key to fully leveraging the power of HEAT Software and implementing a solution that it is tailored to meet your organization's unique business requirements. This book provides a step-by-step guide to collecting the requirements and information necessary for the planning and design stages of your HEAT project. The workbook-style of this document provides a practical method for creating a "design plan" for your HEAT system. This guide includes strategies for call classification, managing customer data, business rules and overall system administration.

To purchase SMA's HEAT Planning Guide visit our SMA eStore.  The cost is $149.95 and there is no shipping fee.  The guide is downloadable.