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HEAT Software Tips for
Help Desk Administrators
Increase the ROI from your HEAT Service &
Support solution.
SMA publishes a new HEAT Tip in our bi-weekly eNewsletter
as a resource for our HEAT Administrators
and
HEAT software end user clients.
Subscribe
to our free eNewsletter or purchase the
HEAT
Tips & Tricks Guide at the SMA eStore.
Below is a sampling of SMA's most popular "How To"
in HEAT.
HEAT Tips
These step-by-step HEAT Tips
follow best practices for IT help desks, call centers
and support centers. They are part of our knowledgebase
and the result of what SMA has learned from being the #1
HEAT Solutions Provider.
Want more
Tips on HEAT Software?
Buy the
SMA HEAT Tips & Tricks guide online at
the
SMA eStore
for $49.95.
SMA's HEAT Tips & Tricks includes ways to
automate processes, minimize data entry, manage tasks
and escalations, improve data quality and much more.
It consists of HEAT tips, shortcuts and tricks documented over many
years of HEAT implementation experience.
This compilation of best practices
in HEAT Tips & Tricks
is
designed with immediate requirements as well as long
term strategies in mind.
SMA recommends all HEAT Tips be fully tested on your
system prior to using them in production.
Visit the
SMA eStore
to buy the SMA HEAT Tips & Tricks guide.
Want to Learn More about
HEAT?
-
Attend an SMA HEAT Training Class
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Connect with other HEAT Users - Join our Blog!
Post discussions with the HEAT Community and
receive announcements related to HEAT, IT service
management best practices and help desk reporting topics.
Blog now!
Need Technical Assistance with your HEAT
System?
-
HEAT Implementations and
Upgrade Projects
SMA provides training and
transfer of knowledge during our:
-
SMA's HEAT Gold Service
Package
SMA's HEAT Gold Service Package
(GSP) provides HEAT users with a cost-effective solution
to optimize and enhance their HEAT system on a
regular basis.
Contact us to find out how we can help your
organization.
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