Powerful, easy to deploy, web and email
and help desk reporting.
Gold Service Package
HEAT software delivers an award-winning customer service
and support solution for IT help desks, support centers
and call centers.
full-featured, out-of-the-box customer service, support call ticket and call logging solution,
HEAT enables corporate streamlining of employee and customer support interactions.
practical solution helps
you gain control of your service and support issues and
resolve them quickly and efficiently.
SMA, the #1 HEAT Solutions Provider
for over seven consecutive years, can help you determine your
HEAT software requirements. In addition, SMA's technical
team offers HEAT software services such as HEAT
implementations, upgrades, customizations and training.
Are you considering HEAT software
as your help desk solution?
Let SMA help you in your evaluation.
No other software, today, provides the ideal combination
of User ease, advanced feature options and
customizability to IT help desk professionals and the
people they support. And with the new features in
the latest HEAT Software, there's even greater
With over 8,000 customers worldwide, HEAT
Key Features of HEAT software:
- HEAT Quick Start Wizard - Tailors the
system to your business environment quickly and
- Call Logging - Provides all the tools
necessary to log and track 100% of your help desk
calls and resolve them more quickly than ever before
- Business Process Automation Module (BPAM)
- Automates many business processes and monitors the
system for problem issues
- Auto Ticket Generator (ATG) -
Automatically creates new support call tickets and updates
existing call tickets via a variety of sources,
(i.e. Outlook, GroupWise, etc.) VIM (i.e. Lotus
Notes) and POP3. Additionally, Auto Ticket
Generator can automatically respond to requests for
call ticket information and status
- HEAT Answer Wizard - Provides easy
selection from more than 200 predefined reports,
with quick answers to business questions
- HEAT Management Console - Monitors key
metrics and graphically illustrates help desk status
at a glance
- Technician Web Access - Provides remote
access to HEAT using a Web browser with no
additional plug-ins required. Enables 24/7
remote access to core HEAT functionality, allowing
technicians greater mobility and productivity
- HEAT Survey - A web-based solution
designed to enable service organizations to quickly
create, host and populate surveys across the
enterprise - helping managers track user responses
to individual topics or gauge the overall level of
There are so many enhancements
in the latest HEAT software system.
about the latest HEAT features.
HEAT Software brochure.
HEAT Software Add-on
Deliver Even Greater Value!
- HEAT Self Service -
Reduces calls to
service desk up to fifteen percent
- iHEAT - 24 hour/7 day
access to call logging
- HEAT Plus Knowledge
- Saves up to 30% of
IT budget by reducing training
unnecessary escalations, and call lengths
- HEAT Plus Voice - Integrates HEAT software with your phone
sophisticated contact routing,
text-to-speech recognition, interactive voice
response and more
- FrontRange Discovery
- Automated discovery and inventory engine that
identifies, scans, and reports detailed
configuration information for all IT infrastructure
assets, including the network, PCs, servers,
software, printers, and mobile devices
for HEAT, SMA Report
Toolkit for HEAT - Powerful, easy to use,
web-based reporting tool that can deliver reports on
a scheduled basis directly to users' email inbox
HEAT Plus Mobile -
Receive new service tickets and up-to-the-second
alerts on your BlackBerry, lowering service rates
and improving response rates
To learn more about HEAT or to arrange for a HEAT
software demonstration, please
LIVE CHAT to speak to an SMA representative.