SMA Management Systems



 

 

         
  HEAT Software - Advanced service and support call logging and call ticket solution  
         
 
Overview
HEAT
FrontRange ITSM
FrontRange Discovery
FrontRange DeviceWall
RightAnswers
SMART for HEAT
   
HEAT Software

 

Related Links
 Choosing a Help Desk
 HEAT Implementations
 HEAT Upgrade Services
 HEAT Training
 Help Desk Webinars
 Top HEAT Partner


 

 

 

SMART for HEAT - real-time reports
Powerful, easy to deploy, web and email reporting
solution for HEAT®
 

 


*****

 

 

 



Blog about HEAT Software,
IT service management
and help desk reporting.

 

 

 

*****

 


GSP - SMA's Gold Service Package for HEAT

 

SMA's HEAT
Gold Service Package

  • Personalized, Lower Cost Support

  • Free HEAT eClasses

  • Training Discounts



 

 

 

 

   

 

HEAT software delivers an award-winning customer service and support solution for IT help desks, support centers and call centers. 

 

A full-featured, out-of-the-box customer service, support call ticket and call logging solution, HEAT enables corporate streamlining of employee and customer support interactions.  This affordable, easy-to-use, practical solution helps you gain control of your service and support issues and resolve them quickly and efficiently.

 

SMA, the #1 HEAT Solutions Provider for over seven consecutive years, can help you determine your HEAT software requirements. In addition, SMA's technical team offers HEAT software services such as HEAT implementations, upgrades, customizations and training.

 

Are you considering HEAT software as your help desk solution? 
Let SMA help you in your evaluation.

 

Why HEAT Software?
No other software, today, provides the ideal combination of User ease, advanced feature options and customizability to IT help desk professionals and the people they support.  And with the new features in the latest HEAT Software, there's even greater flexibility. 

 

With over 8,000 customers worldwide, HEAT provides:

Key Features of HEAT software:

  • HEAT Quick Start Wizard - Tailors the system to your business environment quickly and easily
  • Call Logging - Provides all the tools necessary to log and track 100% of your help desk calls and resolve them more quickly than ever before
  • Business Process Automation Module (BPAM) - Automates many business processes and monitors the system for problem issues
  • Auto Ticket Generator (ATG) - Automatically creates new support call tickets and updates existing call tickets via a variety of sources, including MAPI
    (i.e. Outlook, GroupWise, etc.) VIM (i.e. Lotus Notes) and POP3.  Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status
  • HEAT Answer Wizard - Provides easy selection from more than 200 predefined reports, with quick answers to business questions
  • HEAT Management Console - Monitors key metrics and graphically illustrates help desk status at a glance
  • Technician Web Access - Provides remote access to HEAT using a Web browser with no additional plug-ins required.  Enables 24/7 remote access to core HEAT functionality, allowing technicians greater mobility and productivity
  • HEAT Survey - A web-based solution designed to enable service organizations to quickly create, host and populate surveys across the enterprise - helping managers track user responses to individual topics or gauge the overall level of customer satisfaction  Learn more

There are so many enhancements in the latest HEAT software system. 
Learn more about the latest HEAT features.

Download the HEAT Software brochure.HEAT Resource Center

HEAT Software Add-on Modules
Deliver Even Greater Value!

  • HEAT Self Service - Reduces calls to
    service desk up to fifteen percent
  • iHEAT - 24 hour/7 day remote Web
    access to call logging
  • HEAT Plus Knowledge - Saves up to 30% of
    IT budget by reducing training costs,
    unnecessary escalations, and call lengths
  • HEAT Plus Voice - Integrates HEAT software with your phone system for sophisticated contact routing, text-to-speech recognition, interactive voice response and more
  • FrontRange Discovery - Automated discovery and inventory engine that identifies, scans, and reports detailed configuration information for all IT infrastructure assets, including the network, PCs, servers, software, printers, and mobile devices
  • SMART for HEAT, SMA Report Toolkit for HEAT - Powerful, easy to use, web-based reporting tool that can deliver reports on a scheduled basis directly to users' email inbox
  • HEAT Plus Mobile - Receive new service tickets and up-to-the-second alerts on your BlackBerry, lowering service rates and improving response rates

To learn more about HEAT or to arrange for a HEAT software demonstration, please email, call 914.686.0300, or LIVE CHAT to speak to an SMA representative.
 

 
  Copyright (c) 2010 SMA MANAGEMENT SYSTEMS, INC.  All Rights Reserved.