HEAT Help Desk Software - Based on IT Best Practices for IT Support Centers

	Overview
	HEAT
	FrontRange ITSM
	Centennial Discovery
	Centennial DeviceWall
	Business Objects
	RightAnswers
	SMART for HEAT

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Powerful, easy to deploy, web and email reporting
for HEAT®

Why HEAT software?

HEAT software delivers an award-winning customer service
and support solution for IT help desks, support centers and
call centers.

HEAT software is a full-featured, out-of-the-box customer service and support solution, which enables organizations to streamline employee and customer support interactions. This
affordable, easy-to-use, practical solution helps you gain control of your service and support issues and resolve them quickly and efficiently.

SMA, the #1 HEAT Solutions Provider for five consecutive years, can help you determine your HEAT software requirements. In addition, SMA's technical team offers HEAT software services such as HEAT implementations, customizations and training.

Interested in an IT Asset Discovery solution with your HEAT system?

Now you can have a completely integrated solution to track all your IP-based assets with HEAT + Centennial Discovery.
We have created a quick-start HEAT + Centennial Discovery solution that's easy to implement at a cost-effective price. Learn more about the
SMA IT Asset Discovery Starter Pack for HEAT.

Why HEAT Software?

No other product besides HEAT provides such an ideal combination of ease of use, advanced features and customizability to IT help desk professionals and the people they support. And with the new features in HEAT 8 there's even greater flexibility. With over 8,000 customers world-wide, HEAT provides:

Intuitive wizards for fast implementation.
A highly customizable interface; no programming required.
Easy-to-use call logging, call tracking, reporting and management features.
Excellent customer service, HEAT software training and HEAT software support programs from the manufacturer and SMA, their #1 HEAT Partner for 5 consecutive years.
A new, suite-based solution when paired with Centennial Discovery Software!

Key Features of HEAT software:

HEAT Quick Start Wizard - Tailors the system to your business environment quickly and easily.
Call Logging - Provides all the tools necessary to log and track 100% of your help desk calls and resolve them more quickly than ever before.
Business Process Automation Module (BPAM) - Automates many business processes and monitors the system for problem issues.
Auto Ticket Generator (ATG) - Automatically creates new support call tickets and updates existing call tickets via a variety of sources, including MAPI
(i.e. Outlook, GroupWise, etc.) VIM (i.e. Lotus Notes) and POP3. Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status.
HEAT Answer Wizard - Provides easy selection from more than 200 predefined reports, with quick answers to business questions.
HEAT Manager's Console - Monitors key metrics and graphically illustrates help desk status at a glance.
Technician Web Access - Provides remote access to HEAT using a Web browser with no additional plug-ins required. Enables 24/7 remote access to core HEAT functionality, allowing technicians greater mobility and productivity.

There are so many enhancements in the latest HEAT software system, that we suggest you download the What's New in HEAT 8.4 PDF document.

Download the HEAT Software brochure.

HEAT Software Add-on Modules Deliver Even Greater Value!

HEAT Self Service - Reduces calls to service desk up to 15%.
HEAT Asset Tracker - Helps reduce call lengths and saves the IT budget up to 30%.
HEAT Plus Knowledge - Saves up to 30% of IT budget by reducing training costs, unnecessary escalations, and call lengths.
iHEAT - 24 hour/7 day remote Web access to call logging.
IP Contact Center - Integrates HEAT software with your phone system for sophisticated contact routing, text-to-speech recognition, interactive voice response and more.
SMART for HEAT, SMA Report Toolkit for HEAT - Powerful, easy to use, web-based reporting tool that can deliver reports on a scheduled basis directly to users' email inbox.

HEAT Product Suite Upgrades Available

FrontRange Solutions has announced new versions of their HEAT product suite, including HEAT, HEAT Self Service and iHEAT.

Learn about the new features of these versions and how to upgrade.

Call or email an SMA salesperson to hear more about HEAT or to arrange for a HEAT software demonstration.

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