HEAT software delivers an award-winning customer service and support solution for IT help desks, support centers and call centers. 

A full-featured, out-of-the-box customer service, support call ticket and call logging solution, HEAT enables corporate streamlining of employee and customer support interactions.  This affordable, easy-to-use, practical solution helps you gain control of your service and support issues and resolve them quickly and efficiently.

SMA, the #1 HEAT Solutions Provider for over seven consecutive years, can help you determine your HEAT software requirements. In addition, SMA's technical team offers HEAT software services such as HEAT implementations, upgrades, customizations and training.

Are you considering HEAT software as your help desk solution? 
Let SMA help you in your evaluation.

Why HEAT Software?
No other software, today, provides the ideal combination of User ease, advanced feature options and customizability to IT help desk professionals and the people they support.  And with the new features in the latest HEAT Software, there's even greater flexibility. 

With over 8,000 customers worldwide, HEAT provides:

• Intuitive wizards for fast implementation
• A highly customizable interface; no programming required
• Easy-to-use call logging, call tracking, reporting and management features
• Excellent customer service, HEAT software training and HEAT software support programs from the manufacturer and SMA, the #1 HEAT Solutions Provider for over SEVEN consecutive years
• A suite-based solution with add on modules.

Key Features of HEAT software:

• HEAT Quick Start Wizard - Tailors the system to your business environment quickly and easily
• Call Logging - Provides all the tools necessary to log and track 100% of your help desk calls and resolve them more quickly than ever before
• Business Process Automation Module (BPAM) - Automates many business processes and monitors the system for problem issues
• Auto Ticket Generator (ATG) - Automatically creates new support call tickets and updates existing call tickets via a variety of sources, including MAPI
  (i.e. Outlook, GroupWise, etc.) VIM (i.e. Lotus Notes) and POP3.  Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status
• HEAT Answer Wizard - Provides easy selection from more than 200 predefined reports, with quick answers to business questions
• HEAT Management Console - Monitors key metrics and graphically illustrates help desk status at a glance
• Technician Web Access - Provides remote access to HEAT using a Web browser with no additional plug-ins required.  Enables 24/7 remote access to core HEAT functionality, allowing technicians greater mobility and productivity
• HEAT Survey - A web-based solution designed to enable service organizations to quickly create, host and populate surveys across the enterprise - helping managers track user responses to individual topics or gauge the overall level of customer satisfaction  Learn more

There are so many enhancements in the latest HEAT software system. 
Learn more about the latest HEAT features.

Download the HEAT Software brochure.

HEAT Software Add-on Modules
Deliver Even Greater Value!

• HEAT Self Service - Reduces calls to
  service desk up to fifteen percent
• iHEAT - 24 hour/7 day remote Web
  access to call logging
• HEAT Plus Knowledge - Saves up to 30% of
  IT budget by reducing training costs,
  unnecessary escalations, and call lengths
• HEAT Plus Voice - Integrates HEAT software with your phone system for sophisticated contact routing, text-to-speech recognition, interactive voice response and more
• FrontRange Discovery - Automated discovery and inventory engine that identifies, scans, and reports detailed configuration information for all IT infrastructure assets, including the network, PCs, servers, software, printers, and mobile devices
  • SMA IT Asset Discovery Starter Pack - SMA's quick-start solution
     
• SMART for HEAT, SMA Report Toolkit for HEAT - Powerful, easy to use, web-based reporting tool that can deliver reports on a scheduled basis directly to users' email inbox
• HEAT Plus Mobile - Receive new service tickets and up-to-the-second alerts on your BlackBerry, lowering service rates and improving response rates

To learn more about HEAT or to arrange for a HEAT software demonstration, please email, call 914.686.0300, or LIVE CHAT to speak to an SMA representative.