SMA Management Systems




         
  HEAT Software - Advanced service and support solution  
         
 
Overview
HEAT
FrontRange ITSM
Centennial Discovery
Centennial DeviceWall
Business Objects
RightAnswers
SMART for HEAT
   

SMART for HEAT - real-time reports
Powerful, easy to deploy, web and email reporting
for HEAT®

 

 

   


HEAT + Centennial Discovery

 

Product News
 

FrontRange Acquires Centennial Software to Bring Two World-Class Solutions Under One Roof

 

But helping our clients integrate Centennial Discovery with their HEAT service and support software to include a single view of their call tickets and the scanned IT assets related to them is nothing new for SMA! 

 

Learn about the SMA IT Asset Discovery Starter Pack for HEAT.

 

SMA is FrontRange's #1 World-wide partner (5th consecutive year!) & Top Platinum Centennial Software partner.
 



Why Do Clients Integrate Centennial Discovery with HEAT Service Desk?
 

  • Dynamic, comprehensive, reliable information on all hardware and software assets is important to service desk staff when providing IT support
     

  • Help desk staff can reduce average call time by nearly 50% using IT asset information
     

  • IT asset information reduces on-site engineer visits to PCs by as much as 80%
     

  • One SMA client in the financial services industry using both HEAT and Centennial Discovery says:

    "When managing corporate assets, the foundation of that process is based on the assumption that you have a complete picture of what's on your network. With Discovery, I get the most comprehensive picture possible and the supporting tools to ensure compliance, mitigate risk and demonstrate ROI."

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Interested in a completely integrated IT Asset Discovery solution with your HEAT system that can be up and running in less than a day without the hassle?

SMA has created a quick-start HEAT + Centennial Discovery solution that's easy to implement at a cost-effective price. Learn more about the SMA IT Asset Discovery Starter Pack for HEAT.

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What Are the Benefits of Having HEAT + Centennial Discovery Technologies Under "One Roof"?

  • Centennial's technology, including LANProbe is the best in the business
     

  • Ease of use and quality of Centennial's software compliance
    and license management capabilities
     

  • FrontRange Solutions, award-winning leader in IT service desk software solutions
     

  • Suite-based solutions, enhanced functionality, more comprehensive end-to-end IT solutions

Email or contact an SMA salesperson to learn more about the HEAT + Centennial Discovery integration.  Click to request a demonstration.

 

 HEAT + Centennial Discovery:  Press

Releases and Case Studies

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