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HEAT
9.0 is Scheduled for Release -- December 2008
FrontRange Solutions has released new versions of their
HEAT product suite. Below are the new features of
these upgrades.
HEAT Version 8.4.5 is Available!
The latest version of HEAT software is HEAT 8.4.5.
This new release addresses outstanding issues in the
product line, as well as offering a new "If Field is
Empty" AutoTask action.
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New
"If Field is Empty" AutoTask: This action allows
the system to conditionally launch AutoTask based on
whether a field has been populated with a value.
-
enteo
Integration Settings: HEAT allows users to
configure the login credentials to access enteo PC
Lifecycle Management features. The settings
are configured in the HEAT Administrator module
under Defaults >> enteo Integration Setup.
-
enteo
Integration Update Service: HEAT includes
an installer that installs the enteo Integration
Update Service. This service updates and
creates the integration tables where HEAT will
validate information from when integrating enteo PC
Lifecycle Management Product.
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Updated Run A Program AutoTask: This
functionality was enhanced with the addition of the
following Options:
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"Wait
for the Program to Terminate" - If the AutoTask
has an action
(i.e. create Journal) after the "Run A Program"
action, those actions will not execute until
after the program has terminated.
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"Save
date before starting the program" - Saves the
Call Record before running the designated
program.
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"Reload data from database when the program
terminates" - Refreshes Call Records after
application is finished with task.
HEAT Version 8.4.4
In HEAT version 8.4.4
HEAT technicians have new one-click button access to
features of Enteo directly from the HEAT console:
- View compliance of individual PCs, and take
necessary actions to repair the computer
- Distribute patches and hot fixes
- Satisfy new software requests through
auto-deployment of the software
- Provision new employees (set up work-stations,
install operating systems and other software)
- Gain access to end-users' computers through
remote-control to troubleshoot during a service call
All these features from the HEAT console will help
make technicians more efficient and effective -
resulting in a higher level of customer service.
HEAT Self Service Version 8.4.4 is Available!
The latest version of HEAT Self Service is HEAT Self
Service 8.4.4. Previous versions of HEAT Self
Service required that IIS be set to ISS 5.0 isolation
mode. Now, HEAT Self Service provides
compatibility to Internet Information Services (IIS) 6.0
and can now be run in IIS 6.0 isolation mode.
iHEAT Version 8.4 is Available!
The latest version of iHEAT is iHEAT 8.4.
Some of the new features
in iHEAT 8.4 include:
- Time-zone offset capability
- Macintosh native client
- Safari plug-in
- Password caching capability
(to help with NT pass-through features)
- Architecture changes to
reduce the impact of Microsoft Hot Fixes
How Do I Upgrade to the Latest Software Version?
For clients
who are current on their maintenance and support
contract the update is available
via NetUpdate on FrontRange Solutions' Technical Support
website
(http://support.frontrange.com/maintenancesupport/login.asp).
SMA HEAT Upgrade Packages - Based on Best
Practices
SMA's
approach to software upgrades is based on Best Practices
and our years of experience of being the Number One
FrontRange HEAT Solutions Provider.
Read about
SMA's approach to software upgrades.
If you need assistance upgrading to the latest version or
would like to learn more about our special HEAT
software upgrade
packages please give SMA a
call or
email us.
Interested in an IT Asset
Discovery solution for your HEAT system?
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