New! Latest HEAT Software Upgrades
HEAT 9.5.1, HSS 9.5, HPK 9.5
 

FrontRange Solutions has released upgrades
of their HEAT product suite.  Below are the latest
HEAT versions, their key features and information
on how SMA can help you upgrade.
 

In order to have access to these upgrades, you must be current on your HEAT software maintenance. If your maintenance has expired, contact SMA about reinstating your HEAT software maintenance.

HEAT Service & Support 9.5.1 & HEAT Self Service (HSS) 9.5.1

FrontRange Solutions recently announced the release of HEAT Service & Support 9.5.1 -- the first service pack for HEAT 9.5.  It contains a roll-up of all HEAT 9.5 hot fixes, fixes for over 50 customer reported bugs, and several minor enhancement requests.

HEAT 9.5.1 Feature Enhancements:

• Call Logging Navigator - with improved grid view

• Call Logging Favorites Menu - to better manage active incidents

• HEAT Messaging Center (HMC) Enhancements

• Support for multiple unique indexes

• Upgrade Assistance Feature

HSS 9.5.1 Feature Enhancements:

• Customers can run templates - quick and easy for users to request routine services

• New banner feature - easy to advise users of high profile issues

• Users "subscribe" for auto updates to particular issues

HEAT Plus Knowledge (HPK) 9.5

FrontRange Solutions also recently announced the release of HEAT Plus Knowledge (HPK) 9.5, the next advanced knowledge management feature tool. 

HPK 9.5 Feature Enhancements:

• Updated database support

• Document level security

• Self service improvements

• Authoring and workflow enhancements

• Usability features for Admins

• New abilities to take advantage of existing knowledge sources

HEAT 9.5 & HEAT Self Service (HSS) 9.5

HEAT 9.5 Feature Enhancements:

• Email Enhancements, including HTML format support, BCC support and the ability to customize the From/To addresses

• UI Enhancements, including drag and drop form design, new attachment tab, tabbed layout in Call Logging, new toolbar themes, and support for gradients

• HEAT Messaging Center Enhancements, including subject line parsing and
  being able to locate a Profile from the associated contact email address

HSS 9.5 Feature Enhancements:

• Full Form Rule Support, including auto fills, validation constraints, and default values

• Multiple Call Group Support

• Journal Filtering

• HEAT Board Subscriptions

• Executing AutoTasks

**All Client Workstations & Servers Must Be Upgraded to HEAT 9.5**
HEAT 9.5 requires a database scheme change preventing users from running in mixed version mode.  If upgrading to HEAT 9.5, all clients and servers must be upgraded to connect to a 9.5 database.

HEAT Service & Support 9.0.2

HEAT 9.0.2 is a full database upgrade for the HEAT 9.0/9.0.1 or earlier releases.  It addresses a number of high priority issues in HEAT Service & Support, the HEAT Web UI, and HEAT Self Service. 

HEAT Service & Support 9.0.1

HEAT 9.0.1 is a full service pack for the HEAT 9.0 release and addresses a number of database compatibility issues associated with the Web UI, as well as high priority issues for other parts of the application based upon customer feedback. 

HEAT 9.0.1 also includes a new HEAT Customer Survey module, a web-based solution designed to enable service organizations to quickly create, host and populate surveys across the enterprise - helping managers track user responses to individual topics or gauge the overall level of customer satisfaction.  Learn More!

HEAT Service & Support 9.0
 

HEAT 9.0 Feature Enhancements:

• Web User Interface - a true web-based client for Call Logging where users can log in from anywhere.  It includes Call Group, AutoTask & Attachment Support.

• HEAT Messaging Center -  provides new technology for ATG functions and supports the inbound data listener (POP3/SMTP, Lotus Notes & GroupWise, Exchange, XML Files, TXT Files, Web Services) which run as a separate services

• New in Call Logging

  • Native Lotus/GroupWise Email Support - System Wide

  • New AutoTask Actions - including If Field is Empty, Web Browse,

    Executing External Web Pages (allows to paste info from ticket
    into a web page, then automatically submit) which is great for transferring ticket data into other web-based pages such
    as a vendor's service desk, and if the condition exists, the Message Box can be displayed

  • Export Call Records to Excel

• New in the Administrator Module

  • Enable Modification Tracking

  • Discovery Setup Wizard Default

UPGRADING HEAT SOFTWARE

How Do I Upgrade to the Latest Software Version?
For clients who are current on their maintenance and support contract the update is available via NetUpdate on the FrontRange Solutions Technical Support website. 

SMA HEAT Upgrade Packages - Based on Best Practices
SMA's approach to software upgrades is based on Best Practices and our years of experience of being the Number One FrontRange HEAT Solutions Provider.
Read about SMA's approach to software upgrades or learn more about our special HEAT software upgrade packages by contacting us.