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  HEAT Software - Advanced service and support solution  
         
 
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HEAT Software

HEAT 9.0 is Scheduled for Release -- December 2008

FrontRange Solutions has released new versions of their HEAT product suite.  Below are the new features of these upgrades.
 

HEAT Version 8.4.5 is Available!

The latest version of HEAT software is HEAT 8.4.5.  This new release addresses outstanding issues in the product line, as well as offering a new "If Field is Empty" AutoTask action.

  • New "If Field is Empty" AutoTask: This action allows the system to conditionally launch AutoTask based on whether a field has been populated with a value.

  • enteo Integration Settings: HEAT allows users to configure the login credentials to access enteo PC Lifecycle Management features.  The settings are configured in the HEAT Administrator module under Defaults >> enteo Integration Setup.

  • enteo Integration Update Service:  HEAT includes an installer that installs the enteo Integration Update Service.  This service updates and creates the integration tables where HEAT will validate information from when integrating enteo PC Lifecycle Management Product.

  • Updated Run A Program AutoTask: This functionality was enhanced with the addition of the following Options:
     

    • "Wait for the Program to Terminate" - If the AutoTask has an action
      (i.e. create Journal) after the "Run A Program" action, those actions will not execute until after the program has terminated.

    • "Save date before starting the program" - Saves the Call Record before running the designated program.

    • "Reload data from database when the program terminates" - Refreshes Call Records after application is finished with task.


HEAT Version 8.4.4


In HEAT version 8.4.4 HEAT technicians have new one-click button access to features of Enteo directly from the HEAT console:  

  • View compliance of individual PCs, and take necessary actions to repair the computer
  • Distribute patches and hot fixes
  • Satisfy new software requests through auto-deployment of the software
  • Provision new employees (set up work-stations, install operating systems and other software)
  • Gain access to end-users' computers through remote-control to troubleshoot during a service call

All these features from the HEAT console will help make technicians more efficient and effective - resulting in a higher level of customer service.

HEAT Self Service Version 8.4.4 is Available!

The latest version of HEAT Self Service is HEAT Self Service 8.4.4.  Previous versions of HEAT Self Service required that IIS be set to ISS 5.0 isolation mode.  Now, HEAT Self Service provides compatibility to Internet Information Services (IIS) 6.0 and can now be run in IIS 6.0 isolation mode.

iHEAT Version 8.4 is Available!

The latest version of iHEAT is iHEAT 8.4.  Some of the new features in iHEAT 8.4 include:

  • Time-zone offset capability
  • Macintosh native client
  • Safari plug-in
  • Password caching capability (to help with NT pass-through features)
  • Architecture changes to reduce the impact of Microsoft Hot Fixes


How Do I Upgrade to the Latest Software Version?

For clients who are current on their maintenance and support contract the update is available via NetUpdate on FrontRange Solutions' Technical Support website (http://support.frontrange.com/maintenancesupport/login.asp)

SMA HEAT Upgrade Packages - Based on Best Practices

SMA's approach to software upgrades is based on Best Practices and our years of experience of being the Number One FrontRange HEAT Solutions Provider.
Read about SMA's approach to software upgrades.

If you need assistance upgrading to the latest version or would like to learn more about our special HEAT software upgrade packages please give SMA a call or
email us
.

Interested in an IT Asset Discovery solution for your HEAT system?


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