FrontRange Solutions releases upgrades of their
HEAT product suite periodically throughout the
year. Below are features of some of the
older releases HEAT Service & Support. For
the latest release of HEAT Software
HEAT Service & Support 8.4.5
HEAT 8.4.5 addresses outstanding issues in the product
line, as well as offering a new "If Field is Empty"
"If Field is Empty" AutoTask allows the system
to conditionally launch an AutoTask based on
whether a field has been populated with a value.
Integration Settings allows HEAT Users to
configure the login credentials to access enteo PC
Lifecycle Management features. The settings
are configured in the HEAT Administrator module
under Defaults >> enteo Integration Setup.
Integration Update Service includes an installer
in HEAT that installs the enteo Integration Update
Service. This service updates and creates the
integration tables where HEAT will validate
information from when integrating enteo PC Lifecycle
Updated Run A Program AutoTask was enhanced with
the addition of the following Options:
for the Program to Terminate" - If the AutoTask
has an action
(i.e. create Journal) after the "Run A Program"
action, those actions will not execute until
after the program has terminated.
date before starting the program" - Saves the
Call Record before running the designated
"Reload data from database when the program
terminates" - Refreshes Call Records after
application is finished with task.
HEAT Service & Support 8.4.4
In HEAT 8.4.4 HEAT technicians have new one-click button
access to features of enteo directly from the HEAT
- View compliance of individual PCs, and take
necessary actions to repair the computer
- Distribute patches and hot fixes
- Satisfy new software requests through
auto-deployment of the software
- Provision new employees (set up work-stations,
install operating systems and other software)
- Gain access to end-users' computers through
remote-control to troubleshoot during a service call
Previous versions of HEAT Self Service required that
IIS be set to IIS 5.0 isolation mode. Now, HEAT
Self Service provides compatibility to Internet
Information Services (IIS) 6.0 and can now be run in IIS
6.0 isolation mode.
How Do I Upgrade to the Latest Software Version?
For clients who are current on their
maintenance and support contract the update is available
via NetUpdate on
FrontRange Solutions' Technical Support website.
SMA HEAT Upgrade Packages - Based on Best Practices
SMA's approach to software upgrades is based on best
practices and our years of experience of being the
Number One FrontRange HEAT Solutions Provider.
approach to software upgrades and
contact us to learn about
our HEAT software upgrade packages.