FrontRange Solutions releases upgrades of their HEAT product suite periodically throughout the year.  Below are features of some of the older releases HEAT Service & Support.  For the latest release of HEAT Software click here.

HEAT Service & Support 8.4.5
HEAT 8.4.5 addresses outstanding issues in the product line, as well as offering a new "If Field is Empty" AutoTask action.

• New "If Field is Empty" AutoTask allows the system to conditionally launch an  AutoTask based on whether a field has been populated with a value.

• enteo Integration Settings allows HEAT Users to configure the login credentials to access enteo PC Lifecycle Management features.  The settings are configured in the HEAT Administrator module under Defaults >> enteo Integration Setup.

• enteo Integration Update Service includes an installer in HEAT that installs the enteo Integration Update Service.  This service updates and creates the integration tables where HEAT will validate information from when integrating enteo PC Lifecycle Management Product.

• Updated Run A Program AutoTask was enhanced with the addition of the following Options:

  • "Wait for the Program to Terminate" - If the AutoTask has an action
    (i.e. create Journal) after the "Run A Program" action, those actions will not execute until after the program has terminated.

  • "Save date before starting the program" - Saves the Call Record before running the designated program.

  • "Reload data from database when the program terminates" - Refreshes Call Records after application is finished with task.

HEAT Service & Support 8.4.4
In HEAT 8.4.4 HEAT technicians have new one-click button access to features of enteo directly from the HEAT console:  

• View compliance of individual PCs, and take necessary actions to repair the computer
• Distribute patches and hot fixes
• Satisfy new software requests through auto-deployment of the software
• Provision new employees (set up work-stations, install operating systems and other software)
• Gain access to end-users' computers through remote-control to troubleshoot during a service call

HEAT Self Service 8.4.4
Previous versions of HEAT Self Service required that IIS be set to IIS 5.0 isolation mode.  Now, HEAT Self Service provides compatibility to Internet Information Services (IIS) 6.0 and can now be run in IIS 6.0 isolation mode.

How Do I Upgrade to the Latest Software Version?
For clients who are current on their maintenance and support contract the update is available via NetUpdate on FrontRange Solutions' Technical Support website. 

SMA HEAT Upgrade Packages - Based on Best Practices
SMA's approach to software upgrades is based on best practices and our years of experience of being the Number One FrontRange HEAT Solutions Provider.  Learn  about SMA's approach to software upgrades and contact us to learn about our HEAT software upgrade packages.