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HEAT Plus Knowledge (HPK) is the IT knowledge
management software module for HEAT help desk software.
HEAT Plus Knowledge adds the key components of a
world-class knowledge management solution to your HEAT
Service and Support product suite. Why HEAT Plus Knowledge Software?
We all know that if you can't find the information you
need, it will be underutilized. So organizations need
to focus on fully leveraging their existing information
assets and subject-matter experts to best take advantage
of the knowledge that exists and new knowledge that can
be created.
At the IT help desk this will result in increased productivity
and
improved customer service, and will ensure compliance with
policies, and other operational efficiencies. These
benefits can only be achieved if support center
professionals have complete access to
your most important information.
HPK helps you find the information you need, exactly
when you need it, regardless of its location or
structure. The HEAT Plus Knowledge solution allows you
and your customers to search against multiple content
information repositories as needed. And its integration
with HEAT software ensures that all of this
information is captured and saved for later reference.
With HEAT Plus Knowledge software you can:
- Leverage information assets from diverse
business units
- Combine separate content repositories and
various data formats in one system
- Organize real-time information directly from its
local source, without duplication
- Explore structured and unstructured data
concurrently
The HEAT Plus Knowledge solution benefits your
organization by extending the reach of your existing
systems, increasing your employee productivity, reducing
the risk of non-compliance with your corporate policy,
and improving your customer service.
Download HEAT Plus
Knowledge product brochure.
Read about
RightAnswers knowledgebase which integrates with
HEAT Plus Knowledge (HPK) and the HEAT software suite,
for an even more comprehensive knowledge management
solution.
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