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HEAT Plus Remote Support Suite (HPRSS)
is an easy-to-use, on-demand remote technology for your
support center.
If you have the following goals in your support
environment, the Remote Support Suite can provide you
with an important return on your technology investment.
- Aim to deliver increased first-call resolution
and shorter average call times
- Employ second and third level technicians who
must frequently travel to the users’ location to
resolve issues
- Seek exact configuration of the user’s PC to
help resolve the support questions and solve
problems more quickly
Recent research estimates indicate that remote
control capabilities reduce the average escalated call
by between 30 and 40%. This powerful add-on module for
HEAT® Service & Support™ allows you to support your
customer more quickly and easily and enables an IT
support environment that is more efficient.
Key Features Include:
- Secure – SSL-encrypted sessions protect remote
support activities
- Simple to use – Provides exclusive, on-demand
technology that eliminates installation and
maintenance of client software
- Provides a remote incident resolution suite –
Including remote control, real-time system
information, chat, file transfer, remote execute and
reboot.
Let us know if you would like a demonstration of
HPRSS or want an assessment of your potential return on
investment using our ROI calculator at no charge.
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