HEAT Self Service
(HSS) is a web based software module for HEAT
software that allows customers to solve their own
support issues. This self service application reduces
help desk call volume and increases service desk
HSS is an easy to use
application. All the customer or end user needs is access to the Web through a
standard Web browser. With web access, they can have all the
problem-solving features of HEAT software without training.
about the latest version of HEAT Self Service 9.5!
HEAT Self Service's web based self help portal
provides an alternate way for your customers to resolve
their support issues, anywhere, at any time.
Customers can log a ticket,
add notes and comments, access knowledge and even
request that their password be sent to them (encrypted
of course). Customers can also check the status of
incidents they've either logged with HSS or called in to
the help desk. With the HEAT Self Service configuration tool,
an easy to use interface for customizing HSS screens,
you can set up the screens according to your project's
Because HSS connects to your
centralized HEAT database, all the power of HEAT
available to optimize your support processes, even if
the incidents are entered over the Web. Giving your
customers and end-users access can also improve the
efficiency of your service desk. HSS helps you reduce the
number of calls that your frontline technicians need to
be involved in. It enhances your support center and
trains your users at the same time. HSS also
helps you keep costs down because you don't need to
install software on the end-user's system.
HEAT Self Service
Streamlined Workflow - Provides same
ease-of-use as the core HEAT software product.
Email Ticket Confirmation with Hyperlink
- Emails customers a confirmation that their issue
has been logged and provides a hyperlink within the
email to link back to the original issue so they can
check for accuracy and/or make changes as needed.
Web-based Knowledge - Reduces call volume
by allowing users to solve their own issues.
Session Tracking - Learn how valuable
your knowledgebase is by tracking how much your
customers are using it and by what they are asking.
Ability to Add Own Support Links and Services
- If not all of your information is in a
knowledgebase, HEAT Self Service allows the
administrator to add other support links and
Self Service software, you realize the return on your
technology investment by empowering your customers with
the tools to help themselves and even submit issues to
the help desk during off hours.
Download HEAT Self
Service product brochure.
Email SMA to
HEAT Self Service and to arrange for a demonstration.