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Special Promotions on
HEAT Software,
including Add-On Modules!
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iHEAT, a web based module for HEAT software,
allows HEAT technicians remote access to their database
via a web browser. With iHEAT, your technical
support personnel will have all the advantages of HEAT
help desk software,
including all customizations, issue queues,
knowledge-bases and reporting.
Remote access to HEAT increases flexibility and
efficiency of the help desk.
Learn
more about the latest version of iHEAT 8.4!
Consider the following scenario. A hardware technician
is at the desk of one of your end-users. He or she
solves the technical problem, but waits to get back to
their desk to log the call and its resolution. More
often than not, the call may not be logged, and you've
lost valuable information. With iHEAT, all the
technician needs is a standard Web browser and access to
the Internet or your intranet. They log in with their
secure name and password, connect to the HEAT database
and log the ticket. During the session, they have
access to the full power of the HEAT call tracking application,
including knowledge management features and the
reporting tool, Answer Wizard.
iHEAT utilizes Java and Microsoft Windows technologies.
By providing exactly the same graphical user interface
(GUI) format as the standard HEAT Software, iHEAT offers
a Web solution that requires no additional training.
And all of this power is available whenever you buy a
seat of iHEAT. The purchase of iHEAT gives you the
ability to log into Call Logging from wherever you are!
iHEAT Key Features
- Client-less Installation - iHEAT
eliminates the installation of software on the
client's desktop PC utilizing application access via
Internet Explorer. This alleviates software
maintenance and upgrade hassles. HEAT becomes
available from any desktop with network
connectivity.
- Easy Installation - iHEAT can typically
be installed in fifteen minutes or less.
Competitive products require multiple days of
professional installation.
- Concurrent User Licensing Schema - Other
thin client products utilize
fixed-node licensing
causing you to purchase more licenses than you
really need. With iHEAT, you limit your purchase to
the appropriate number of concurrent licenses that
you need.
- Single Source Administration - Because
iHEAT utilizes the current HEAT Windows client, it
is administered with the HEAT Administration tool.
This reduces the need for duplicate personnel and
training associated with HEAT functionality.
- Maintains the same look as HEAT software -
Reduces training time and corresponding data input
errors.
- Consistent Functionality - Not only does
iHEAT provide the same look as HEAT, it also
utilizes the same client functionality running
inside a Web browser - your version of HEAT software with
your customizations.
iHEAT is representative of the thought that was put
into the development of HEAT. Now you can have a "fat"
client AND a Web-based solution in one product.
Download the
iHEAT brochure.
Looking for alternatives to remote access to HEAT?
Learn about HEAT Plus
Mobile for your BlackBerry. |
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