FrontRange Solutions has announced a new
version of FrontRange ITSM.  Below are the
new features of this upgrade.

• FrontRange ITSM 6.1.1

• FrontRange ITSM 6.1

• FrontRange ITSM 5.0.8

• How do I upgrade?

• SMA's FrontRange ITSM Upgrade Consulting Services

FrontRange ITSM Version 6.1.1 is Available!

The latest version of FrontRange ITSM is 6.1.1.  This is a full release for existing customers who wish to upgrade to the 6.1 feature set.  This release includes new features & updated patches.

FrontRange ITSM 6.1.1 Features Include:

• Enhancements to the Self Service Module

  • New end user features:

    • Log incidents & service requests from Self Service

    • View important announcements on the home page

    • Help themselves with easy access to FAQs

    • Initiate Knowledge Base searches for helpful articles
      from Self Service prior to creating a ticket

  • New service agent features - create & publish FAQs & Announcements.

  • Provides role-based access to Searches, Dashboards & Change Approvals.

  • New "Click to Talk" feature allows users to auto-initiate a voice call to the
    IT Technician from the portal.
     

• Configuration Management Add-on Module:  Visualization
  This powerful tool allows Configuration Managers to graphically map & view a visual diagram that represents a Business Service & its relationships to the Configuration Items (CI's) that deliver that service.

  • Drag-and-drop interface to create maps of CI's & their relationship

  • Document a baseline configuration to indicate changes & deviations

  • Perform impact analysis of changes to services offered, users & other CI's
     

• Foundation Enhancements

  • Support for the latest Microsoft presentation technologies in .NET 3.0 as well as Microsoft Office 2007 & Outlook 2007

  • Enhanced multiple attachment management

  • eDirectory Single Sign-on

  • Direct LDAP authentication

  • Spell checker

  • Standard copy/paste options

  • Enhanced support for HTML

  • Capability to author HTML templates

  • Support for HTML email templates

  • ClickOnce Installer

  • URL Support

  • SSL Support for POP3 and IMAP4 for Email listeners

This release is not available via the FrontRange Solutions Customer Support website.  Please contact SMA to upgrade to FrontRange ITSM 6.1.1. 

For information regarding new features, please refer to the ITSM 6.1.1 Release Notes & the What's New document available on the FrontRange Solutions Customer Support website or on FrontRange Connect under the Files section within the ITSM Group.

FrontRange ITSM Version 6.1 is Available!

The latest version of FrontRange ITSM is 6.1. 

FrontRange ITSM 6.1 Highlights Include:

• Improved Self Service portal user experience, including expanded business process support and VoIP communication capabilities

• Updated, easy-to-install and implement service request management

• New tools in Configuration Management for intuitive, unprecedented change management control

• Visualization of the Configuration Management Database (CMDB), including impact analysis, drill-down controls and a dynamic, graphical service map

• Support for the latest Microsoft business automation and presentation technologies, including Microsoft Office 2007, Outlook 2007, .NET 3.0, and Windows Presentation Foundation (WPF)

Please refer to the release notes for installation instructions, available on the

FrontRange Solutions Customer Support website.
 

FrontRange ITSM Version 5.0.8

FrontRange ITSM version 5.0.8 is a full release for existing customers who wish to upgrade and includes new features as well as over 40 critical customer reported issue resolutions.

FrontRange ITSM 5.0.8 Features Include:

• Assignment Life-Cycle Concurrency

• MAPI support for Email Listener

• SSL support for POP3 and IMAP4 for Email Listeners

• Basic Authentication support for Web Services - Quick Action

• Upgrade Utility to convert Standard Business Objects to Master Business Objects

• Editable Master objects to be in Tab region

• Show Personal Quick Actions in the Navigator

• Emailing Articles from Knowledge Management

• Enhanced Business Process Persistence and Package Level Schedules

Please refer to the release notes for installation instructions and more information regarding new features, available on the FrontRange Solutions Customer Support website.

How Do I Upgrade to the Latest Software Version?

Product Downloads are available from the FrontRange Solutions Support Site. 

• Log into FrontRange Solutions Customer Support for Release Notes Download. 
• Select "Drivers and Downloads" on the left-hand side.

SMA's FrontRange ITSM Upgrade Consulting Services

SMA's approach to software upgrades is based on Best Practices and our years of experience of being a top FrontRange Solutions Provider.
Read about SMA's Best Practices approach to software upgrades.

If you need assistance upgrading to the latest version please give SMA a call or email us.

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