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FrontRange Solutions has announced a new
version of FrontRange ITSM. Below are the
new features of
this upgrade.
FrontRange ITSM Version 6.1.6 is
Available!
The latest version of FrontRange ITSM is 6.1.6, which
includes fixed critical customer issues. One of
the issues resolved is improved support for case
insensitive searches for customers using Oracle for the
ITSM database. In addition, 6.1.6 includes all of
the issues fixed in the previous 6.1.x patches (6.1.2
through 6.1.5) and can be applied directly to ITSM
Server or Client version 6.1.1 through 6.1.5. For
a complete list of fixed issues visit the
FrontRange Solutions Customer Support website
FrontRange ITSM Version 6.1.1
The latest version of FrontRange ITSM is 6.1.1.
This is a full release for existing customers who wish
to upgrade to the 6.1 feature set. This release
includes new features & updated patches.
FrontRange ITSM 6.1.1 Features Include:
-
Enhancements to the Self Service Module
-
New
end user features:
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New
service agent features - create & publish FAQs &
Announcements.
-
Provides role-based access to Searches,
Dashboards & Change Approvals.
-
New
"Click to Talk" feature allows users to
auto-initiate a voice call to the
IT Technician from the portal.
-
Configuration Management Add-on Module:
Visualization
This powerful tool allows Configuration Managers to
graphically map & view a visual diagram that
represents a Business Service & its relationships to
the Configuration Items (CI's) that deliver that
service.
-
Drag-and-drop interface to create maps of CI's &
their relationship
-
Document a baseline configuration to indicate
changes & deviations
-
Perform impact analysis of changes to services
offered, users & other CI's
-
Foundation Enhancements
-
Support for the latest Microsoft presentation
technologies in .NET 3.0 as well as Microsoft
Office 2007 & Outlook 2007
-
Enhanced multiple attachment management
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eDirectory Single Sign-on
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Direct LDAP authentication
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Spell
checker
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Standard copy/paste options
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Enhanced support for HTML
-
Capability to author HTML templates
-
Support for HTML email templates
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ClickOnce Installer
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URL
Support
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SSL
Support for POP3 and IMAP4 for Email listeners
This release is not available via the FrontRange
Solutions Customer Support website. Please
contact SMA to upgrade to
FrontRange ITSM 6.1.1.
For information regarding new features, please refer to the ITSM 6.1.1 Release
Notes & the What's New document available on the
FrontRange Solutions Customer Support website or on
FrontRange Connect under the Files section within
the ITSM Group.
FrontRange ITSM Version 6.1
The latest version of FrontRange ITSM is 6.1.
FrontRange ITSM
6.1 Highlights Include:
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Improved Self Service portal user experience,
including expanded business process support and VoIP
communication capabilities
-
Updated, easy-to-install and implement service
request management
-
New tools in Configuration Management for intuitive,
unprecedented change management control
-
Visualization of the Configuration Management
Database (CMDB), including impact analysis,
drill-down controls and a dynamic, graphical service
map
-
Support for the latest Microsoft business automation
and presentation technologies, including Microsoft
Office 2007, Outlook 2007, .NET 3.0, and Windows
Presentation Foundation (WPF)
Please refer
to the release notes for installation instructions, available on
the
FrontRange Solutions Customer Support website.
FrontRange ITSM Version 5.0.8
FrontRange ITSM version 5.0.8 is a full release for existing
customers who wish to upgrade and includes new features
as well as over 40 critical customer reported issue
resolutions.
FrontRange ITSM 5.0.8 Features Include:
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Assignment Life-Cycle Concurrency
-
MAPI
support for Email Listener
-
SSL
support for POP3 and IMAP4 for Email Listeners
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Basic
Authentication support for Web Services - Quick
Action
-
Upgrade
Utility to convert Standard Business Objects to
Master Business Objects
-
Editable
Master objects to be in Tab region
-
Show
Personal Quick Actions in the Navigator
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Emailing
Articles from Knowledge Management
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Enhanced
Business Process Persistence and Package Level
Schedules
Please refer
to the release notes for installation instructions and
more information regarding new features, available on
the
FrontRange Solutions Customer Support website.
How Do I Upgrade to the Latest Software Version?
Product Downloads are available from the FrontRange
Solutions Support Site.
SMA's FrontRange ITSM
Upgrade Consulting Services
SMA's
approach to software upgrades is based on Best Practices
and our years of experience of being a top FrontRange Solutions Provider.
Read about
SMA's Best Practices approach to software upgrades.
If you need assistance upgrading to the latest
version please give SMA a
call or
email us.
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