SMA specializes in information
technology products that are designed to enhance
business operations. Our products are best-in-class
HEAT, the Helpdesk Expert Automation Tool, is a
leader in supporting internal staff and external
customers. The suite of HEAT software products include call
logging, business process automation, analyst web
access, asset tracking, customer web access and much more. HEAT
consistently wins awards for its ease of use and powerful
(IT Service Management) a
product from FrontRange Solutions, the creators of the
world-class HEAT help desk solution, is far and away the
most sophisticated solution available today. ITSM was
created to meet all of the Information Technology
Infrastructure Library (ITIL) principles. ITSM modules
can be added to complement your existing HEAT system.
(formerly Centennial Discovery) Whether your requirement is license compliance,
operating system migration, network mergers or
improvements to your technology management, the key to
any IT project's success is knowing what you have to
work with. FrontRange Discovery includes a
unique software recognition engine and LANProbe
technology to discover installed software and hardware
that resides on your network. Also key is Discovery's
ability to perform full system audits as frequently as
you need them, with virtually no impact on network
performance. In addition, FrontRange Discovery can
be used to complement SMS.
is the recognized leader in the technical support
knowledge base market. The company pioneered the concept
of the Knowledge-Enabled support center by introducing
the first commercially available knowledge base in 1991.
Since then, the RightAnswers' Knowledge-PakŪ brand
continues to set the standard for technical support
Read the press release.
SMA has selected these products as best-in-class
solutions to help you develop prospects and support
their needs when they become customers.