SMA specializes in information technology products that are designed to enhance business operations.  Our products are best-in-class solutions, including:

Business Objects, the world's leading Business Intelligence (BI) software, offers a broad family of tools and applications to help teams optimize business performance by connecting people, information and businesses across the business network. Business Objects solutions allow you to collect, integrate, analyze and present key business data for performance and enterprise information management, planning, reporting, query, and analysis.

HEAT, the Helpdesk Expert Automation Tool, is a leader in supporting internal staff and external customers.  The suite of HEAT software products include call logging, business process automation, analyst web access, asset tracking, customer web access and much more.  HEAT consistently wins awards for its ease of use and powerful features.

ITSM, (IT Service Management) a product from FrontRange Solutions, the creators of the world-class HEAT help desk solution, is far and away the most sophisticated solution available today.  ITSM was created to meet all of the Information Technology Infrastructure Library (ITIL) principles.  ITSM modules can be added to complement your existing HEAT system.

Centennial Discovery:  Whether your requirement is license compliance, operating system migration, network mergers or improvements to your technology management, the key to any IT project's success is knowing what you have to work with.  Centennial Discovery includes a unique software recognition engine and LANProbe technology to discover installed software and hardware that resides on your network.  Also key is Centennial Discovery's ability to perform full system audits as frequently as you need them, with virtually no impact on network performance.  In addition, Centennial Discovery can be used to complement SMS.

Aeroprise eliminates the "problem resolution gap" that exists between deskbound applications and mobile employees.  As employees spend increasing amounts of time away from their desks, and when they're mobile, the benefits derived from software investments are lost.  Aeroprise is a profitable, emerging leader in the application mobilization space with a growing list of blue chip customers including Pfizer, Harvard University, and Safeway. Aeroprise’s product suite is the convergence of cutting-edge wireless research initiated by Aeroprise’s founding team at the Stanford University School of Engineering, 25 person-years of research and development, and countless hours of market research and customer interaction.

RightAnswers is the recognized leader in the technical support knowledge base market. The company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then, the RightAnswers' Knowledge-Pak® brand continues to set the standard for technical support knowledge bases. Read the press release.

GoldMine Business Contact Manager is an advanced Customer Relationship Management (CRM) solution to support your sales force and your customers.  Winner of many awards, this software solution includes sales and marketing, customer support and web access. 

SMA has selected these products as best-in-class solutions to help you develop prospects and support their needs when they become customers.