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SMA specializes in information
technology products that are designed to enhance
business operations. Our products are best-in-class
solutions, including:
Business
Objects, the world's leading Business Intelligence
(BI) software, offers a broad family of tools and
applications to help teams optimize business performance
by connecting people, information and businesses across
the business network.
Business Objects
solutions allow you to collect, integrate, analyze and
present key business data for performance and
enterprise information management, planning, reporting,
query, and analysis.
HEAT, the Helpdesk Expert Automation Tool, is a
leader in supporting internal staff and external
customers. The suite of HEAT software products include call
logging, business process automation, analyst web
access, asset tracking, customer web access and much more. HEAT
consistently wins awards for its ease of use and powerful
features.
ITSM,
(IT Service Management) a
product from FrontRange Solutions, the creators of the
world-class HEAT help desk solution, is far and away the
most sophisticated solution available today. ITSM was
created to meet all of the Information Technology
Infrastructure Library (ITIL) principles. ITSM modules
can be added to complement your existing HEAT system.
Centennial Discovery:
Whether your requirement is license compliance,
operating system migration, network mergers or
improvements to your technology management, the key to
any IT project's success is knowing what you have to
work with. Centennial Discovery includes a
unique software recognition engine and LANProbe
technology to discover installed software and hardware
that resides on your network. Also key is Centennial
Discovery's
ability to perform full system audits as frequently as
you need them, with virtually no impact on network
performance. In addition, Centennial Discovery can
be used to complement SMS.
Aeroprise eliminates the "problem resolution gap" that exists
between deskbound applications and mobile employees.
As employees spend
increasing amounts of time away from their desks, and
when they're mobile, the benefits derived from software
investments are lost.
Aeroprise is a
profitable, emerging leader in the application
mobilization space with a growing list of blue chip
customers including Pfizer, Harvard University, and
Safeway. Aeroprise’s product suite is the convergence of
cutting-edge wireless research initiated by Aeroprise’s
founding team at the Stanford University School of
Engineering, 25 person-years of research and
development, and countless hours of market research and
customer interaction.
RightAnswers
is the recognized leader in the technical support
knowledge base market. The company pioneered the concept
of the Knowledge-Enabled support center by introducing
the first commercially available knowledge base in 1991.
Since then, the RightAnswers' Knowledge-Pak® brand
continues to set the standard for technical support
knowledge bases.
Read the press release.
GoldMine Business Contact Manager is an advanced
Customer Relationship Management (CRM) solution to
support your sales force and your customers. Winner of
many awards, this software solution includes sales and
marketing, customer support and web access.
SMA has selected these products as best-in-class
solutions to help you develop prospects and support
their needs when they become customers.
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