SMA specializes in information technology products that are designed to enhance business operations.  Our products are best-in-class solutions, including:

HEAT, the Helpdesk Expert Automation Tool, is a leader in supporting internal staff and external customers.  The suite of HEAT software products include call logging, business process automation, analyst web access, asset tracking, customer web access and much more.  HEAT consistently wins awards for its ease of use and powerful features.

ITSM, (IT Service Management) a product from FrontRange Solutions, the creators of the world-class HEAT help desk solution, is far and away the most sophisticated solution available today.  ITSM was created to meet all of the Information Technology Infrastructure Library (ITIL) principles.  ITSM modules can be added to complement your existing HEAT system.

FrontRange Discovery, (formerly Centennial Discovery) Whether your requirement is license compliance, operating system migration, network mergers or improvements to your technology management, the key to any IT project's success is knowing what you have to work with.  FrontRange Discovery includes a unique software recognition engine and LANProbe technology to discover installed software and hardware that resides on your network.  Also key is Discovery's ability to perform full system audits as frequently as you need them, with virtually no impact on network performance.  In addition, FrontRange Discovery can be used to complement SMS.

RightAnswers is the recognized leader in the technical support knowledge base market. The company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then, the RightAnswers' Knowledge-PakŪ brand continues to set the standard for technical support knowledge bases. Read the press release.

SMA has selected these products as best-in-class solutions to help you develop prospects and support their needs when they become customers.