Knowledge Driven Self Service & Content for the Help Desk
 

RightAnswers delivers enhanced customer service while driving
cost savings to the internal Help Desk function. RightAnswers provides a robust self service offering, RightAnswers Unified Knowledge Suite, that combines innovative software, high-impact content, and value-added services enabling end-users to find answers to common technical support issues and company specific
information through a web-based interface. 

Organizations can improve the productivity and effectiveness of their end-users and support analysts while:

• Enhancing service levels across the enterprise

• Providing a 24/7 online support channel

• Reducing calls to the Help Desk

• Improving First Call Resolution Rates

• Minimizing call escalations

• Quickly building an enterprise-specific Knowledge Base of solutions

RightAnswers Unified Knowledge Suite consists of three Software Solutions that
will empower end-users and support analysts.  These Solutions are:

• RightAnswers Self Service:  a user-friendly portal that allows end-users the
  ability to self-resolve their incidents

• RightAnswers Support Analyst:  an innovative portal that provides an intuitive environment for support analysts to improve efficiency and productivity as well
  as improving the effectiveness of incident and problem management processes
  in accordance with ITIL adoption

• Solution Manager:  a Knowledge Base the allows the client to manage the content by easily editing existing solutions, as well as creating new company-unique Knowledge articles

HEAT Integration
RightAnswers' solutions can be integrated with help desk software such as HEAT Service and Support, or function as stand alone products.