A 5-Step Approach to Enhancing Support
Chief Information Officer
Information Technology Director
Help Desk Manager
Customer Service Manager
Technology Implementation Team
IT Human Resources Department
This whitepaper highlights an approach that we have
found provides the greatest positive impact on support
organizations. You may want to modify our approach
through discussion with our consultants based on your
specific business goals and objectives.
5-Step IT Assessment White Paper.
would appreciate comments and suggestions about this
white paper and our approach, and how you have achieved
benefits from your own initiatives. Please send