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Title:
Setting Up HEAT to
Acknowledge and Resolve Via
Email
Online Course: #360
$195 --
Free when you sign up
for
SMA's Heat Gold Service
Package (GSP).
eClass Description
In this eClass we will
show you the Best Practices
of setting up HEAT to
efficiently acknowledge and
resolve assignments (even
the right assignment) via
email.
eClass Highlights
-
Overview of the ticket
lifecycle, including
best practices.
-
Overview of how BPAM* &
HMC* work.
-
Detailed look at the
assignment table and how
it is important.
-
Detailed look at the
correct BPAM rule needed
to email the assignee.
-
Detailed look at the
correct HMC rule needed
to accept the assignee’s
reply.
-
A final review of the
parts used.
*BPAM = Business Process
Automation Module
*HMC = HEAT Messaging Center
Who Should Attend
Prerequisite
Class
Schedule
|
Date |
TBD |
|
Time |
2:00 - 3:30
PM ET |
|
Cost |
$195* |
|
Location |
Online course |
|
Payment
Options |
Invoice
Payment:
Register: invoice
to be
personally emailed.
eClass purchases
can be processed
by credit card or
check.
**Payment required, prior
to this eClass** |
|
*Free for members
of
SMA's HEAT Gold Service
Package (GSP). |
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