| |
|
|
|
eClass Title:
Starting Fresh with HEAT 9.5
and Retaining Existing Call
Records
Course: #350
eClass Description:
Stuck with an old design
in HEAT? Tired of your
forms looking so bland?
Wish you could just upgrade
and inherit the easy flowing
forms of HEAT 9.5? SMA can
show you how.
This eClass will cover the
concepts and details of
beginning a new HEAT 9.5
database, then mapping your
old HEAT data from previous
version into the new HEAT
9.5 call record tables.
Through this process you
will review some of the new
features of HEAT 9.5 and see
samples of best practice
form design.
The instructor will use SQL
2005 tools to map data from
table to table, field by
field, and show how to
prepare the new database to
begin accepting new call
records.
eClass Highlights:
- HEAT 9
Installation – The
instructor will install
HEAT 9.5 and show how to
switch between the old
and new version of HEAT.
- SQL 2005 Data
Load – The
instructor will have SQL
2005 Studio open to map
data from the old to the
new HEAT database.
- HEAT 9 Prep –
The database will be
prepped so that new call
records will not
interfere with existing
call records.
eClass Attendee
Potentials:
- HEAT
Administrators, Help
Desk/Call Center
Managers using HEAT
Software
eClass Prerequisite:
- The attendee needs
to be familiar with
HEAT, general database
concepts, and the
interface provided by MS
SQL 2005 Studio.
Although general
database concepts are
needed, the instructor
will spend time to
explain the different
tables and properties of
the database.
Class
Schedule
|
|
