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eClass Title:
Getting the Most Out of
Your HEAT Messaging Center
(HMC)
Course: #330
eClass Description:
HEAT Messaging Center
(HMC), an included and
integral module of HEAT,
provides the solution to
process inbound
information from
different sources, and
then turning them into new or
updated records.
This course provides Users
with a detailed concept on
the
mechanism of
HMC. Configuration parts
will be addressed, down to
the demonstration of inbound
information filtering and
HEAT
ticket processing.
Ultimately, Users will understand how
HMC can
streamline corporate email
monitoring.
eClass Highlights:
-
Installation & set-up
-
How listener/processor modules relate
and function
-
Filters/actions
necessary for successful
utilization
-
Complete walk-through from
inbound message to
ticket creation
eClass Attendee
Potentials:
- HEAT
Administrators, Help
Desk/Call Center
Managers using HEAT
Software
eClass Prerequisite:
- HEAT 9.0 or 9.5 is
required
Class
Schedule
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