HEAT Gold Service Package
Includes 1-on-1 Support, Free HEAT eClasses,
Discounted HEAT Training!
SMA has packaged ongoing HEAT training and
personalized support that provides HEAT customers with a
cost-effective solution to optimize and enhance their
SMA's HEAT Gold Service Package (GSP)
allows HEAT users to receive continuous training and
personalized consultation relevant to their own
SMA's HEAT GSP includes the following:
1-on-1 Support with an SMA
HEAT Consultant EVERY Month!
Attend private virtual meetings to discuss HEAT
best practices, get assistance with specific design
and configuration questions, or just brainstorm with
our HEAT team
to develop new ideas for your HEAT implementation. This time can be used to assist with questions
related to reporting and processes that you may have beyond the
traditional support you receive from FrontRange
Free attendance to SMA's HEAT eClasses
"Continuing Education" for HEAT Administrators is a
great way to ensure that you
are fully leveraging the power of HEAT.
These eClasses focus on a variety of topics geared
towards leveraging the powerful features in HEAT
Software, implementing best
practices, and taking HEAT to the next level. Some
of the topics that have been covered are The Power
of HEAT AutoTasks, Building Creative Detail Screens
in HEAT and Automating HEAT with Advanced Business
Rules. Learn about the next
- Discounts on SMA's
public HEAT training classes,
Crystal Reports for HEAT, at
10% less per attendee. Register more than 1
attendee per organization and you save more!
HEAT GSP, all you need to do is call and get the answers
Monthly fee for SMA's HEAT Gold Service
Us About GSP*
Minimum commitment is 6 months, paid in advance. Credit card payment accepted.
Up to 2 people from your organization may attend each
HEAT eClass for free
1-on-1 support time in excess of 2 hours per month
will be billed at $200/hour or part thereof (regularly
$225/hour). The time not used during a calendar
month cannot be rolled over. Time is
recorded in minimum of 15 minute intervals and cannot be
used for project work or regular implementation
Either party may cancel this contract with 30 days
notice after initial 6 month term. Unless cancelled,
customer will be billed $395 on a monthly basis.
SMA's GSP does not replace, but is in addition to,
support provided for in your FrontRange Solutions maintenance
Contact us for additional details on this service or
to arrange a call with one of our sales consultants.