Lower cost support, Free eCLASSES, LOWER COST TRAINING!

SMA's HEAT Gold Service Package (GSP) is designed to provide HEAT customers with
a cost-effective solution to optimize and enhance their system on a regular basis.  By signing up for GSP, HEAT users will be able to take advantage of high quality, lower cost support, our regularly scheduled eClasses at no cost, and participate in discounts on training sessions.

GSP includes the following:

1- Free attendance at SMA's web-based HEAT eClasses ($195/per person)
These classes will focus on a variety of topics geared towards leveraging HEAT's powerful features, implementing best practices, and taking HEAT to the next level.

Some of the topics have been "The Power of HEAT Auto Tasks," "Building Creative Detail Screens in HEAT" and "Automating HEAT with Advanced Business Rules."

2 - Up to 2 hours of remote services from SMA every month ($225/hour)
This time can be used to assist with questions related to system implementation, customization, reporting and processes that you may have beyond the traditional support you receive from FrontRange.

3 - Discounts on training
You will be able to attend our public training classes at 10% less per attendee.

4 - Personalized Support
In addition to the discounts and no-cost benefits described above, HEAT customers will be able to receive more personalized support relevant to their own implementation.  With GSP, we will keep track of and report time spent in remote support sessions.  All you need to do is call and get the answers you need.

Pricing
Monthly fee for GSP Program:  $395.

*Enroll Today!*                                *Contact Us About GSP*

Contract Arrangements
1- Minimum commitment is 6 months, paid in advance.  Credit card payment accepted.
2- Up to 2 people from your organization may attend each eClass.
3- Remote services time in excess of 2 hours per month will be billed at $200/hour or part thereof (regularly $225/hour).  Remote services not used during a calendar month cannot be rolled over.  Remote services time is recorded in minimum of 15 minute intervals and cannot be used for project work or regular implementation services.
4- Either party may cancel this contract with 30-days notice after initial 6 month term.  Unless cancelled, customer will be billed $395 on a monthly basis .
5- SMA's GSP does not replace, but is in addition to, support provided for in your FrontRange Solutions maintenance agreement.

Contact us for additional details on this service or to arrange a call with one of our sales consultants.