Do you have access to ALL the information you need
to make effective, proactive management decisions?
Are you looking for help desk reports?
 

 

SMA can provide custom report packages and report design training to empower your organization with the tools necessary for success. 

 

SMA's approach may include:

• Report requirement review

• Pre-development mock of requested reports

• Creation of reports to specification

• Documentation of formulas and parameters

• Training on report modification

Through custom reporting, organizations can leverage data collected at support centers to analyze trends, root cause, resource allocation, SLA's and other metrics that are critical to call center management. 

 

SMA also offers several help desk reporting solutions with ready to use pre-built reports, dashboards, and metrics, based on industry recognized best practices. 

Using HEAT Software and looking for a reporting solution?  Learn more about SMART, SMA's Report Toolkit for HEAT or take our Crystal Reports for HEAT training class.

 

Looking for an IT reporting solution that will give you the critical real-time information you need to make important strategic decisions?  Discover SMA's ReportingEdge for IT.

Learn more about how business intelligence (BI) and reporting can help you make proactive
rather than reactive decisions about your enterprise or departmental operations.  SMA offers business intelligence and reporting solutions from SAP BusinessObjects, including Crystal Reports.