Do you have access to ALL
the information needed
to make effective, proactive management decisions?
Are you looking for help desk reports?
SMA excels in developing customized IT report packages and design training; thus elevating your help desk to reach a higher success level.
SMA's approach varies and may include some or all of the following:
Report requirement review
Pre-development mock of requested reports
Report creation to specification
Documentation of formulas and parameters
Report modification training
Through customized reporting, corporate help desks can leverage data, collected at support centers, to analyze trends, root cause, resource allocation, SLA's, as well as additional metrics critical to call center management.
In addition, with long-term
experience and expertise, SMA can be your prime
resource and troubleshooter for several, various help desk reporting solutions with ready to use pre-built
reports, dashboards, and metrics,
industry recognized best practices.
Learn more about how
business intelligence (BI) and reporting can
help you make proactive
rather than reactive decisions about your enterprise or departmental operations.