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Learn
about SMA's 5-Step
IT Assessment Program. |
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SMA provides high quality technology consulting services
in those
areas that can have a direct and positive impact on the
way people work. We focus on a number of
methodologies and technologies that can enhance your business
operations, customer service and employee productivity.
Our services range from assessing your current
operations to providing high level management
consulting, as follows:
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IT
Assessments, designed to provide you with
an independent review of your IT service management
operation and a report with specific recommendations;
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Implementations of our award-winning
software offerings, where we focus on your needs and
integration with existing systems;
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Training
offerings related to our technology solutions;
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Reporting,
including Crystal Reports, to provide you with methods
for analyzing your service management data and making
presentations to management; and
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Management
Consulting, which includes specialized
services such as service level agreements (SLA),
return of investment analysis (ROI), staffing reviews,
process consulting, and best practices for setting up
and managing IT service desks.
Our approach to providing services to our clients
follows a structured methodology that includes the
preparation of project plans, providing regular status
reports, and making sure that deliverables are specified
up front so that project progress is easily tracked and
monitored by our management and your team.
"SMA's IT service management
consultants have years of experience in helping
organizations leverage technology to support their
business processes."
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