SMA Management Systems




         
   
         
 
Our Approach
IT Assessments
Implementations
Training
Reporting
Management Consulting
   
   

GSP - SMA's Gold Service Package for HEAT

  • Lower Cost Support

  • Free eClasses

  • Lower Cost Training

Learn more about SMA's GSP!


SMART for HEAT - real-time reports
Powerful, easy to deploy, web and email reporting
for HEAT®

Learn more about
SMART for HEAT!


    SMA offers HEAT software and service desk training classes for HEAT administrators and HEAT help desk support technicians. Classes include "HEAT Administration Training," "Advanced HEAT Customization Workshop" and "Crystal Reports for HEAT."

SMA's training programs help HEAT software users maximize the functionality of their HEAT systems as well as educate new IT help desk technicians at their service center.

SMA provides training at our New York headquarters, on-site at client locations, and online through eClasses.  Training is provided by certified instructors and management consultants.

View our HEAT Training Schedule or register for any of our classes.
Or
contact us about setting up HEAT software training on-site at your location.
 

HEAT Software and Service Desk Training
Our HEAT training classes are geared towards end-users and HEAT software Administrators.  These classes are generally 1 to 5 days, depending on the categories of instruction and the needs of the attendees.  We also provide training and transfer of knowledge during our HEAT implementation projects.  
 

HEAT Online eClasses
 

Every 6-8 weeks a new eClass focuses on a different topic geared toward leveraging HEAT's powerful features.  We encourage all HEAT software users to take part in our eClasses as it increases their knowledge of the product and keeps them up-to-date.

 

Note: HEAT online eClasses are free for members of SMA's HEAT Gold Service Package.    

 

Topic:  To Be Announced Shortly
Date:  
To Be Announced Shortly

Time:  To Be Announced Shortly

 

HEAT Administration Training

Recommended for all HEAT Administrators or anyone who is using or will be using HEAT Service & Support.  Learn more about our HEAT Administration 2-Day Training Class.

 

Advanced HEAT Customization Workshop

Recommended for all HEAT Administrators or anyone who will be customizing HEAT Service & Support.  Learn more about our Advanced HEAT Customization 1 Day Workshop.

 

3-Day HEAT Training Package - Special Offer
Register for our 3-Day HEAT Training Package, which includes the HEAT Administration Training Class (2-day) and the Advanced HEAT Customization Workshop (1-day), and receive a special rate!  See class description pages for more details.

Crystal Reports For HEAT Training
Crystal is an important tool for most of our HEAT software clients.  During our Crystal training classes we show attendees how to use the tool specifically with relation to the HEAT product sets.  Learn more about our Crystal Reports for HEAT 2 Day Training Class.

Developing Service Level Agreements (SLA)

Great service depends on the expectation of your customers.  Service level agreements let your customers know what to expect and let your staff know what they need to deliver.  Our SLA development classes walk you through the design of the agreements, from start to finish.  Learn more about our Implementing Effective Service Level Agreements 1 Day Training Class.
 


 

SMA Training Calendar

 

Date   Training Class/Topic    
December 3 & 4   Crystal Reports for HEAT Training   Register
December 9 & 10   HEAT Administration Training   Register
December 11   Advanced HEAT Customization Workshop   Register

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Contact us for additional details on these services or to arrange a preliminary meeting with one of our consultants.

  
 
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