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SMA offers HEAT software and
service desk training
classes for HEAT administrators and HEAT help
desk support technicians.
Classes include "HEAT
Administration Training," "Advanced
HEAT Customization Workshop" and
"Crystal Reports for HEAT." SMA's training programs help
HEAT software users maximize the
functionality of their HEAT
systems as well as educate
new IT help desk technicians
at their service center.
SMA provides training at our
New York headquarters, on-site
at client locations, and
online through eClasses.
Training is provided by
certified instructors and
management consultants.
View our
HEAT
Training Schedule or
register for
any of
our classes.
Or
contact us
about setting up HEAT
software training on-site at
your location.
HEAT Software and Service Desk Training
Our HEAT training classes
are geared towards end-users
and HEAT software Administrators.
These classes are generally 1 to
5 days, depending on the
categories of instruction and
the needs of the
attendees. We also
provide training and transfer
of knowledge during our HEAT
implementation projects.
HEAT Online eClasses
Every 6-8 weeks a new eClass
focuses on a different topic
geared toward leveraging
HEAT's powerful features.
We encourage all HEAT software users to
take part in our eClasses as
it increases their knowledge
of the product and keeps them
up-to-date.
Note:
HEAT online
eClasses are free for members
of SMA's HEAT Gold Service Package.
Topic:
To Be Announced Shortly
Date:
To Be Announced Shortly
Time: To
Be Announced Shortly
HEAT Administration Training
Recommended for all HEAT
Administrators or anyone who
is using or will be using HEAT
Service & Support.
Learn more about our
HEAT Administration
2-Day Training Class.
Advanced HEAT
Customization Workshop
Recommended for all HEAT
Administrators or anyone who
will be customizing HEAT
Service & Support.
Learn more about our
Advanced HEAT Customization
1 Day Workshop.
3-Day HEAT Training Package
-
Special Offer
Register for our
3-Day HEAT Training Package,
which includes the
HEAT
Administration Training
Class (2-day) and the
Advanced HEAT Customization
Workshop (1-day), and
receive a
special rate! See
class description pages for
more details.
Crystal Reports For HEAT
Training
Crystal is an important tool
for most of our HEAT
software clients. During our
Crystal training classes we
show attendees how to use
the tool specifically with
relation to the HEAT product
sets.
Learn more about our
Crystal Reports for HEAT 2
Day Training Class.
Developing Service Level
Agreements (SLA)
Great service depends on the
expectation of your
customers. Service level
agreements let your customers
know what to expect and let
your staff know what they need
to deliver. Our SLA
development classes walk you
through the design of the
agreements, from start to
finish.
Learn more about our
Implementing Effective
Service Level Agreements 1
Day Training Class.
SMA
Training Calendar
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Contact us for additional
details on these services or
to arrange a preliminary
meeting with one of our
consultants. |
