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SMA offers training
classes for HEAT software
and FrontRange (Centennial)
Discovery software. HEAT administrators, HEAT help
desk support technicians and
Discovery administrators are
all welcome to take our
courses. Classes include
HEAT
Administration Training,
Crystal Reports for HEAT
and HEAT,
Crystal Reports
and Discovery eClasses.
SMA provides training at our
New York headquarters, on-site
at client locations, and
online through eClasses.
Training is provided by
certified instructors and
management consultants.
View our
Training Schedule
or
contact us
about setting up training
on-site at
your location.
HEAT Software and Service Desk Training
Our HEAT training classes
are geared towards end-users
and HEAT software administrators.
These classes are generally 1 to
5 days, depending on the
categories of instruction and
the needs of the
attendees. We also
provide training and transfer
of knowledge during our HEAT
implementation projects.
SMA's training programs help
HEAT software users maximize the
functionality of their
HEAT
systems as well as educate
new IT help desk technicians
at their service center.
"My HEAT Admin class was
super! It's the best
training I've ever had.“
Jonathan Meade,
Christiana Care Health
System
HEAT Administration Training
Recommended for all HEAT
Administrators or anyone who
is using or will be using HEAT
Service & Support.
Learn more about our
HEAT Administration
3-Day Training Class.
Crystal Reports For HEAT
Training
Crystal is an important tool
for most of our HEAT
software clients. During our
Crystal training classes we
show attendees how to use
the tool specifically with
relation to the HEAT product
sets.
Learn more about our
Crystal Reports for HEAT 2
Day Training Class.
Developing Service Level
Agreements (SLA)
Great service depends on the
expectation of your
customers. Service level
agreements let your customers
know what to expect and let
your staff know what they need
to deliver. Our SLA
development classes walk you
through the design of the
agreements, from start to
finish.
Learn more about our
Implementing Effective
Service Level Agreements 1
Day Training Class.
Online HEAT and
Discovery eClasses
Every 6-8 weeks a new eClass
focuses on a different topic
geared toward leveraging
the powerful features in HEAT
and Discovery software.
We encourage all HEAT users
and Discovery users to
take part in our eClasses as
it increases their knowledge
of the product and keeps them
up-to-date.
HEAT eClass:
Topic:
Advanced Call Logging in
HEAT - Tips and Tricks
Dates: Thursday, March 25, 2010
Tuesday,
April 20, 2010
Time:
1:30 - 3:00 PM ET
Summary:
HEAT’s
Call Logging module offers
many features designed to
maximize the efficiency of
help desk technicians. This eClass will
review the often overlooked
features
and use several
examples to illustrate key
points as well as tips and
tricks for fully leveraging
the power of HEAT to improve
productivity and enhance
your support operation.
Make all your HEAT users
“Power” users!
Learn more and register!
Discovery eClass:
Topic:
FrontRange (Centennial)
Discovery Best Practice
Administration
Dates: Tuesday, March 16, 2010
Thursday, April 22, 2010
Time:
2:00 PM - 3:30 PM ET
Summary:
Organizations have come to
rely on Discovery for
in-depth IT asset inventory
data to improve the service
management process and
provide critical visibility
across the network!
This course will take the
attendee through the basics
of getting to know the
system, how to deploy it and
more detailed tasks such as
managing software license
compliance and reporting.
Learn more and register!
Crystal Reports eClass:
Topic:
Intro to Crystal Reports
Dates: Tuesday, March
30, 2010
Thursday, April 28, 2010
Time:
2:00 PM - 3:30 PM ET
Summary:
Intro to Crystal Reports is
designed to introduce the
Business or IT user to the
fundamentals of designing
and creating a report using
SAP BusinessObjects Crystal
Reports. This class
will cover setting global
options, connecting to a
database, report layout,
inserting fields into a
report and much more!
Learn more and register!
Online
HEAT
eClasses are FREE for
members of SMA's
HEAT Gold Service Package.
SMA
Training Calendar
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Contact us for additional
details on these services or
to arrange a preliminary
meeting with one of our
consultants. |
