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SMA provides the following training
programs:
HEAT Admins, HEAT Users, Discovery
Admins
and business/IT
professionals using Crystal
Reports are
all welcome to enroll
in/register for our
courses.
Courses include
HEAT
Administration Training,
Crystal Reports for HEAT
and HEAT,
Crystal Reports
and Discovery eClasses.
SMA provides training
courses at our
New York headquarters, onsite
at client locations
and
online through eClasses.
The SMA Training Program is
led by
knowledgeable, certified instructors and
management consultants.
View our
Training Schedule
or
contact us
about
potential corporate, onsite training
courses.
HEAT Software/Service Desk Training
Overview
Our HEAT training courses
are geared toward end-users
and HEAT Admins.
These trainings are generally
one to
five days, depending on
instruction categories and
attendee needs.
**Please note, SMA also
provides remote training and knowledge
transfer during HEAT
implementation projects.
The SMA Training Program
allows HEAT Users to
maximize HEAT functionality,
as well as educate
additional HEAT User
corporate colleagues.
"My HEAT Admin class was
super! It's the best
training I've ever had.“
Jonathan Meade,
Christiana Care Health
System
HEAT Administration: Three-Day Training
Course
Recommended for all HEAT
Administrators or anyone using or will be using HEAT
Service & Support.
Learn more
Crystal Reports For HEAT:
Two-Day Training
Course
Crystal Reports is an important tool
for most of our HEAT
software clients. During our
Crystal Reports for HEAT training class we
show attendees how to use
the tool specifically with
relation to the HEAT product
sets.
Learn more
Developing Service Level
Agreements (SLA) One-Day
Training Course
Great service depends on the
expectation of your
customers. SLAs let
your customers know what to
expect and let your staff
know what they need to
deliver. Our SLA
development class walks you
through the design of the
agreements, from start to
finish.
Learn more
Online eClasses for HEAT, Crystal
Reports and Discovery
Each eClass
focuses on a different topic
geared toward leveraging
the powerful features in HEAT, Crystal Reports
or Discovery software.
We encourage all HEAT, Crystal Reports
and Discovery users to
take part in our online eClasses
to keep-up-to date and increase
his or her knowledge
of the product.
Online eClasses are FREE for
members of SMA's
HEAT Gold Service Package.
HEAT eClass:
Topic:
Setting up HEAT to
Acknowledge and Resolve
Via Email
Are you following Best Practices
to efficiently
acknowledge and resolve
assignments (even the
right assignment) via
email? Join us for this
eClass and learn how to
set up HEAT properly to
do this.
Learn more
Topic:
Starting Fresh with HEAT 9.5
and Retaining Existing Call
Records
Stuck with an old design
in HEAT? Tired of your
forms looking so bland?
Wish you could just
upgrade and inherit the
easy flowing forms of
HEAT 9.5? SMA can show
you how.
Learn more
Topic:
Get the Most Out of
Your HEAT Messaging Center
HEAT
Messaging Center (HMC)
is an included and
integral module of HEAT
that provides the way to
process inbound
information from
different sources and
turn them into new or
updated records.
Learn how to transition
from Auto Ticket
Generator (ATG) to HMC.
Learn more
Crystal Reports eClasses:
Topic:
Intro to Crystal Reports
I - Basic Features
Intro to Crystal Reports
I - Basic Features is
designed to introduce the
Business or IT user to the
fundamentals of designing
and creating a report using Crystal
Reports. This class
will cover setting global
options, connecting to a
database, report layout,
inserting fields into a
report and much more!
Learn more
Topic:
Intro to Crystal Reports
II - Intermediate
Features
Intro to Crystal Reports
II - Intermediate
Features provides an
introduction into some
of the more complex
features of Crystal
Reports. The instructor
will demonstrate the
process of joining
different tables to
retrieve data, creating
charts and utilizing
parameters to maximize
the effectiveness of the
reports.
Learn more
Discovery eClass:
Topic:
FrontRange Discovery Best Practice
Administration
Organizations have come to
rely on Discovery for
in-depth IT asset inventory
data to improve the service
management process and
provide critical visibility
across the network!
This course will take the
attendee through the basics
of getting to know the
system, how to deploy it and
more detailed tasks such as
managing software license
compliance and reporting.
Learn more
SMA
Training Calendar
Click here to email this page to a colleague.
Contact us for additional
details on these services or
to arrange a preliminary
meeting with one of our
consultants. |
