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Training Title:
Crystal Reports For HEAT:
Two-Day Training Course
Training Course: #300
Training Course
Description:
Designed to empower
Administrators to
improve HEAT reporting
capabilities through
custom designed Crystal
reports. This two-day
course will provide an
understanding of the
HEAT database structure
and deliver the training
necessary to build
reports and perform
unique HEAT functions
with Crystal.
Training Course Highlights:
-
Relational database concepts and Crystal
Reports basics
-
Crystal Reports with
HEAT, including HEAT
screens/related
tables, fields
and relationships
-
Report design, creation and presentation
-
Creating custom reports, including the
addition of
databases, fields, record selection
criteria, groups and
summaries
-
Advanced custom report concepts including
formulas, adding
parameters, conditional formatting
and the introduction of unique
HEAT functions
-
Using charts/report
experts
-
Modifying Answer Wizard
Reports
-
Running reports through
call logging
-
Troubleshooting common
issue
-
Training/reference
manual provided to each
attendee
Training Course
Attendee Potentials:
- HEAT Administrators
- Help
Desk/Call Center
Managers using HEAT Service & Support
Training Course
Requirements/Prerequisites:
- Basic familiarity with HEAT
software
(knowledge of basic HEAT Admin
functions, including edit sets
or SMA's HEAT Admin courses
are recommended prior to attending this Crystal Reports
Course.)
-
SMA recommends
bringing a
personal/company
laptop,
(with CD/USB),
ensuring colleagues future
access to
saved work/customizations.
**If no access
to a laptop is available,
special arrangements can be
made. Please contact SMA
(jzarowitz@smasystems.com )
- It is also
recommended that you
bring a mouse
to use with your laptop.
Class Schedule
|
Dates |
TBD |
|
Time |
8:30
AM to 4:00 PM ET |
|
Cost* |
$1,095.00: First
attendee
$895.00: Each
added
attendee(s)
(*associated
with first) |
|
Location |
White Plains, NY
Click here for
directions. |
|
Payment
Options |
Invoice Me:
Register and an invoice
will be emailed
to you.
Payment can be
made with credit
card or check.
*Payment required, prior
to training start date* |
|
*10% discount for members
of
SMA's HEAT Gold Service
Package (GSP). |
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