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Title: HEAT
Administration Training Class- 2
Day Class
Course:
#110
Course Description
This two-day course is designed to
empower HEAT Administrators to
take control of
their HEAT
system and quickly maximize
the benefits from the core
HEAT modules.
The focus is on
understanding the
configuration of the HEAT
system, basic customization,
security
and administrative
functions. The curriculum includes a
discussion of ways to automate
processes and improve workflow
using AutoTasks &
Call
Groups, as well as
installation, configuration
and what's new in the latest
build.
Special Offer
Register for our
3-Day HEAT Training Package,
which includes the HEAT
Administration Training
Class (2-day) and the
Advanced HEAT Customization
Workshop (1-day), and
receive a
special rate!
What Will Be Covered
-
Workstation installation
procedures
-
Advanced customizations
including screen layout and
design
-
Design and use of validation
tables and validation
constraints
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Using View Sets and Roles to
manage security
-
Connecting to External
Tables
-
Defining & running
escalations using Business
Process Automation Module
(BPAM)
-
Defining Auto Ticket
Generator to use email to
create and update tickets
-
Advanced AutoTasks
-
Database backup and recovery
What You Will Get
- Training/Reference
Manuals
Who Should Attend
- HEAT Administrators
- Help
Desk and Call Center Managers
of companies using HEAT Service & Support
Prerequisite
- Basic familiarity
with HEAT Service &
Support
What You Should Bring
- It is recommended that you
bring your own laptop computer
with a CD/USB drive so that you
may take your work and
customizations back to your
company. If you do not
have a laptop available,
special arrangements can be
made. Please contact SMA.
- If you are bringing
your own laptop please
have .NET 1.1 and
2.0 installed.
- It is also
recommended that you
bring a mouse
to use with your laptop.
Class Schedule
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Dates |
Tuesday &
Wednesday,
October 21 & 22,
2008 |
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Time |
8:30
AM to 4:00 PM EDT |
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Cost** |
$1395 for first
person, $1095
each additional
person |
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Instructor |
TBD |
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Location |
White Plains, NY
Click here for
directions. |
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Sign-up |
Register for
October! |
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Special
Offer!
Register for
our 3-Day HEAT Training
Package and the first
person attends for
$1995, each additional
person attends for
$1695. This
package includes HEAT
Administration Training
(2-days) & Advanced HEAT
Customization
Workshop (1-day).
Register for the
October
3-day HEAT Training
Package!
**Registration
& payment for this class must be made 10 or more days in
advance. An email
confirmation will follow
with payment
instructions &
directions.** |
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