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"My HEAT Admin class
was super! It's the
best training I've ever had.“
Jonathan Meade,
Christiana Care
Health System
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Training Title:
HEAT
Administration Three-Day Training Course
Training Course:
#310
Training Course Description:
- Empowers Users to master
their HEAT system; thus
quickly maximizing core
HEAT module benefits
- Provides better understanding of HEAT
configuration, basic customization,
security
and Admin functions
- Guides Users to
implement advanced screen/system
customizations to maximize
performance and management
at the help desk
- Discusses ways to automate
processes, improve workflow
using AutoTasks &
Call
Groups, as well
as
installation, configuration
and "What's New" in the latest
builds
Training Course Highlights:
-
Workstation installation
procedures
-
Advanced customizations,
including screen layout/design
-
Design/use of validation
tables & constraints
-
Using View Sets/Roles to
manage security
-
Defining/running
escalations using Business
Process Automation Module
(BPAM)
-
Defining HEAT Messaging
Center (HMC) to use email
and files to
create tickets
-
Configuration of the
HMC
-
Advanced AutoTasks
-
Database backup/recovery
- Building
"SMART" Detail
Screens that help troubleshoot
issues
- Auto-filling configuration
& asset data into call
tickets
- Integrating HEAT with
web applications & other
third-party tools
- Overview of "What's
New in 9.5.1"
- Review of
HEAT Web User Interface
- Training/reference
manuals provided to each
attendee
Training Course
Attendee Potentials:
- HEAT 9.0/9.5/9.5.1
Administrators
- Help
Desk/Call Center Managers
using HEAT Service & Support
Training Course
Requirements/Prerequisites:
- Basic familiarity
with HEAT Service &
Support
- It is recommended that you
bring your own laptop computer
with a CD/USB drive so that you
may take your work and
customizations back to your
company. If you do
not have a laptop
available, special
arrangements can be
made. Please
contact SMA
(jzarowitz@smasystems.com )
- If you are bringing
your own laptop please
have .NET 1.1,
2.0, and 3.5 installed
- It is also
recommended that you
bring a mouse
to use with your laptop
Class Schedule
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Dates |
TBD |
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Time |
8:30
AM
- 4:00 PM ET |
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Cost* |
$1,995:
First
attendee
$1,695: Each
added attendee(s)
(*associated
with first) |
|
Location |
White Plains, NY
Click here for
directions. |
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Payment
Options |
Invoice Me:
Register and
invoice will be
emailed to you.
Payment can be
made with credit
card or check.
**Payment is
required, prior
to training
start date** |
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*10% discount for members
of
SMA's HEAT Gold Service
Package (GSP). |
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