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IT
service management quality begins with 100% visibility...
Best
practice-based reports, interactive
dashboards and business intelligence are the
tools that make it happen!
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SMA's ReportingEdge
for IT
was built to help you retrieve, share and analyze the
data that's already in your service desk application.
Its pre-built interactive dashboards, metrics and reports offer
quick time-to-value and industry recognized best
practices as a foundation for your organization's
Business Intelligence and reporting strategies.
ReportingEdge
for IT can be integrated with leading service
desk tools such as HEAT Software,
FrontRange ITSM, BMC Remedy, TrackIT
and others.
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HEAT Dashboard (above):
ReportingEdge for IT
interactive
dashboard,
shown integrated with
HEAT help
desk software |
Why ReportingEdge
for IT?
No other solution provides you with best
practice-developed reports and interactive dashboards from
your IT service management system - giving you
the visibility you need to enhance your
services:
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Help desk visualization
Get the real-time data you need
from your help
desk system on
your desktop when and where you
need it.
Integrated data
Pull relevant data and KPI's from multiple systems
(HEAT Software, FrontRange ITSM, BMC Remedy, TrackIT, and others) to
understand their relationships and improve IT
performance.
What-if analysis
Adjust the metrics that are
important to you
and make
strategic decisions. |
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Reduce
IT costs
Manipulate dynamic, interactive
dashboards in real-time, to understand how you
can reduce costs by changing support strategies.
Shared
reports
Give management and trusted
business users the reports they need to analyze
IT performance and make strategic decisions.
Anywhere access
View reports and dashboards within popular
desktop applications over the web. |
SMA's ReportingEdge
for IT includes:
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SAP
BusinessObjects Edge
The Business
Intelligence (BI) platform from the company that
defined the concept.
Xcelsius
The best tool on
the market for creating and displaying
interactive dashboards.
Crystal Reports Designer
The standard for
creating reports from your databases.
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Pre-designed Data Universe
Built from
standard data elements provided by today's
popular service management applications.
Pre-designed Interactive Dashboards and Reports
Out-of-the-box, ready-to-use visualization
of your key
performance indicators (KPI's). |
Download the
ReportingEdge
for IT brochure to learn more
about how it can
provide the critical real-time information you need to
make important strategic decisions.
Email or call us (914.686.0300) to learn more about how
we can help your organization improve its IT service
management quality while reducing costs. We will be
happy to discuss with you how ReportingEdge
for IT can be integrated with leading service
desk tools such as HEAT Software,
FrontRange ITSM, BMC Remedy, TrackIT
and others.
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