Now you can easily deliver critical information throughout the organization with SMART, SMA Report Toolkit for HEAT.  SMA has developed this powerful web based reporting solution for HEAT software by using Service Management Best Practices as the foundation and by leveraging Microsoft SQL Reporting Services.

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SMART for HEAT includes a Web console with access to a series of Best Practice reports designed by SMA.  These parameter driven reports can provide graphs, charts and drill-down functionality that deliver real-time information to support processes and drive decisions. 

Key features include:

• Intuitive Web interface
• Easy to export to Excel, PDF and other formats
• Fast, cost-effective deployment
• Powerful analytics
• Report delivery via email
• Best practice pre-built reports
• Additional report creation and customization available

Additionally, users can “subscribe” to reports, having them automatically emailed to them on a regularly scheduled basis.

SMA has leveraged its more than 20 years of experience and created this series of Service Management reports that will provide a solid base for reporting, monitoring and analyzing support processes.  Additionally, SMA can assist in creating custom reports to complement those provided out-of-the-box in the Toolkit.

We welcome you to call us at 914-686-0300 or email an SMA representative today to find out more about SMART and to arrange for a demonstration.