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Blog about
HEAT Software,
IT
service management
and help desk reporting!
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Now you can easily deliver critical information throughout
the organization with
SMART, SMA
Report Toolkit for HEAT. SMA has developed
this powerful web based report solution for help
desks using HEAT
software, by using Service Management Best Practices as
the foundation and by leveraging Microsoft SQL
Reporting Services.
SMART
for HEAT
includes a Web console with access to a
series of best practice reports designed by
SMA. These parameter driven reports can provide
graphs, charts and drill-down functionality that
deliver real-time information to enhance IT support
processes and drive decisions.
Additionally, users can
“subscribe” to reports, having them
automatically emailed to them on a regularly
scheduled basis.
SMA has leveraged its 25 years of experience and created this series
of Service Management reports that will provide
a solid base for reporting, monitoring and
analyzing IT support processes. Additionally, SMA
can assist in creating custom reports for HEAT
software to
complement those provided out-of-the-box in the
Toolkit.
Sample SMART for HEAT Reports:
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Priority Trend Report
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Dashboard View
Click image to enlarge
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Call (914-686-0300) or
email SMA today to learn more about SMART
and to arrange for a personalized demonstration.
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