Now you can easily deliver critical information throughout the organization with SMART, SMA Report Toolkit for HEAT.  SMA has developed this powerful web based report solution for help desks using HEAT software, by using Service Management Best Practices as the foundation and by leveraging Microsoft SQL Reporting Services.

SMART for HEAT includes a Web console with access to a series of best practice reports designed by SMA.  These parameter driven reports can provide graphs, charts and drill-down functionality that deliver real-time information to enhance IT support processes and drive decisions. 

Key features of this HEAT help desk reporting solution include:
Intuitive Web interface Easy export to Excel, PDF and other formats Fast, cost-effective deployment Report delivery via the Web or email Best practice pre-built reports Customizable with off-the-shelf software Solution based on SQL Server Reporting Services	Download SMART Brochure Sample SMART Reports Request a Personalized Demo Request a SMART Quote   Attend a Free Webinar September 15 at 1 PM ET!

Additionally, users can “subscribe” to reports, having them automatically emailed to them on a regularly scheduled basis.

SMA has leveraged its 25 years of experience and created this series of Service Management reports that will provide a solid base for reporting, monitoring and analyzing IT support processes.  Additionally, SMA can assist in creating custom reports for HEAT software to complement those provided out-of-the-box in the Toolkit.

Sample SMART for HEAT Reports:

Call (914-686-0300) or email SMA today to learn more about SMART and to arrange for a personalized demonstration.