Now you can easily deliver critical information throughout the organization with the SMA Report Toolkit (SMART) for HEAT.  SMA developed this powerful email/web-based report solution for help desks using HEAT software, by using service management best practices as the foundation and by leveraging Microsoft SQL Reporting Services.

SMART for HEAT includes a Web console with access to a series of best practice reports designed by SMA.  These parameter-driven reports will provide graphs, charts and drill-down functionality, delivering real-time information to enhance IT support processes and drive the decision process. 

Key features of SMART for HEAT include:
Intuitive web interface Easy export to Excel, PDF, other formats Fast, cost-effective deployment Report delivery, via Web/email Best practice pre-built reports Customizable with off-the-shelf software Solution-based on SQL Server Reporting Services	Download SMART Brochure Sample SMART Reports Request a Personalized Demo Request a SMART Quote   Check for dates for our next SMART-related webinar!

Additionally, users can “subscribe” to reports, having them automatically emailed to them on a regularly scheduled basis.

SMA leveraged 25 years of experience to develop this series of service management reports that will provide a solid base for reporting, monitoring and analyzing IT support processes.  Additionally, SMA can assist in creating customized reports for HEAT software to complement those provided out-of-the-box in the toolkit.

Sample SMART for HEAT Reports:

Call (914-686-0300) or email SMA today to learn more about SMART and to arrange for a personalized demonstration.